Selling Supervisor - Marni Miami Design District

OTB Spa•Miami Township, OH

7d•Onsite

About The Position

The Boutique Selling Supervisor is responsible for driving sales through exceptional client service, leading by example on the sales floor, and supporting the store management team in store operations. The role includes coaching and developing team members to deliver a world-class experience aligned with the brand’s standards. The supervisor drives personal sales, builds relationships with VIP and loyal clients, maintains knowledge of luxury products and trends, and helps ensure efficient store operations and compliance with company policies.

Requirements

At least 2 years of experience in retail management or a related role.
Excellent verbal and written communication skills.
Strong customer service skills.
Proficiency with Microsoft Office Suite or related software.
Strong leadership, communication, and interpersonal skills.
Knowledge of luxury products, market trends, and high-end customer service expectations.
Proficiency with POS systems and CRM tools.
Passion for luxury retail, a customer-centric mindset, and the ability to thrive in a fast-paced environment.
Strong project management skills and the ability to prioritize in a fast-paced environment.
Legally authorized to work in the United States at the time of application and able to provide proof of employment eligibility upon request.

Nice To Haves

Experience in retail, luxury retail, or a service-oriented organization.

Responsibilities

Drive personal sales and exceed KPIs through client engagement and a passion for luxury fashion.
Maintain knowledge of luxury products and trends to educate and inspire customers and team members.
Build and maintain relationships with VIP and loyal clients through clienteling strategies.
Supervise, train, and motivate sales associates to meet individual and team sales targets.
Provide ongoing coaching and feedback to improve team performance and customer service.
Support recruitment, onboarding, and continuous team development.
Oversee daily store operations, including stock management and loss prevention.
Maintain brand visual and merchandising standards.
Analyze sales reports and KPIs to identify trends and growth opportunities.
Ensure compliance with company policies, procedures, and luxury retail best practices.