FT Sales Associate - Miami Design District

Marc Jacobs•Miami, FL

2d•Onsite

About The Position

Marc Jacobs International seeks a Sales Associate for its Miami Design District store in Miami, Florida. The role drives sales and service by delivering an exceptional client experience, building client relationships, and assisting with store operations. The associate is expected to provide styling expertise and product knowledge, support repeat business through the client journey, and contribute to an inclusive, collaborative store environment. The role requires working a retail schedule that may include evenings, weekends, and holidays. Pay depends on the candidate’s relevant skills and experience. Marc Jacobs International describes its brand as centered on pioneering designs, an irreverent spirit, authenticity, and inclusivity.

Requirements

At least 1 year of experience in retail, sales, or an industry-adjacent role focused on customer service.
Experience generating sales and building and developing client relationships.
Demonstrated verbal and written communication skills.
Passion and empathy for clients, with the ability to anticipate and exceed their expectations.
Ability to embrace change and new opportunities while remaining true to the Marc Jacobs brand DNA.
Ability to promote curiosity, diversity, and collaboration and remain open to new ideas.
Excellent organizational, follow-up, and time-management skills.
Passion for the Marc Jacobs brand and product offering.
Computer skills, including operating a POS system and navigating Microsoft Office.
Flexibility to work a retail schedule that includes evenings, weekends, and holidays.

Responsibilities

Consistently achieve or exceed individual and store sales goals and other commercial KPIs.
Keep the store guest-ready and create a welcoming, comfortable environment for clients.
Build sales by providing styling expertise, seasonal trend guidance, and product knowledge.
Guide clients through the client journey and demonstrate behaviors that create an elevated experience and encourage repeat business.
Demonstrate knowledge of Marc Jacobs products, brand DNA, and brand pillars.
Capture client data and cultivate new and existing client relationships.
Initiate regular client contact and promptly follow up on sales, events, and client inquiries.
Foster collaboration and open communication with colleagues and management.
Maintain a curious, learning attitude and seek and receive feedback.
Keep the sales floor and stockroom organized.
Follow company policies and procedures.