Part-Time Client Advisor (Miami Design)

Moncler Group•Miami, FL

About The Position

The Client Advisor is a Brand Ambassador who embodies the Moncler Client Promise and represents the Brand’s values in every interaction. Reporting to the Client Advisor Manager or Store Manager, the Client Advisor delivers exceptional luxury experiences by creating a welcoming environment, understanding each client’s needs, cultivating long-term relationships, and contributing to individual and store performance goals. The role supports a collaborative and respectful store team, builds client relationships through personalized service and proactive outreach, achieves individual sales goals and key performance indicators, and contributes to store sales and profitability. The Client Advisor also supports store operations, including transaction processing, inventory, visual merchandising, loss prevention, and maintaining the organization and cleanliness of the sales floor. This is a part-time position at Moncler’s Miami Design location. The pay range is $24.00 to $27.00 per hour, and the position is eligible for commission. The hired candidate is eligible for a comprehensive benefits package.

Requirements

Minimum of two years of luxury retail, premium retail, hospitality, or other client-focused experience.
Demonstrated ability to achieve sales goals while delivering exceptional client experiences.
Passion for luxury retail, fashion, and creating exceptional client experiences.
Strong interpersonal, communication, and relationship-building skills.
Client-centric mindset and ability to build trust and cultivate long-term relationships.
Collaborative approach and positive, team-oriented attitude.
Strong organizational skills and ability to prioritize in a fast-paced retail environment.
Professional presentation and demeanor consistent with a luxury brand.
Dependable, punctual, adaptable, and results-oriented.
Comfort using retail technology, POS systems, clienteling applications, Microsoft Office—including Word, Excel, and Outlook—and mobile communication tools.

Nice To Haves

Experience serving international or multilingual clientele is strongly preferred.
Bilingual or multilingual skills are preferred where relevant to the store’s client base.

Responsibilities

Foster a collaborative, inclusive, and respectful team environment by supporting colleagues and contributing to the success of the store.
Participate in store initiatives, meetings, training sessions, and daily operations while demonstrating flexibility and teamwork.
Communicate openly and professionally with colleagues and management.
Represent Moncler as a Brand Ambassador by embodying the brand’s values.
Welcome clients and deliver an exceptional luxury experience consistent with the Moncler Client Promise and Client Experience standards.
Build long-term client relationships through personalized service, meaningful engagement, and active clienteling.
Understand and anticipate client needs and recommend products and services that enhance the client experience.
Develop new client relationships and strengthen existing ones through proactive outreach and follow-up using approved clienteling tools.
Use bilingual or multilingual communication skills when applicable to support international clients.
Achieve and exceed individual sales goals and key performance indicators, including ADT, UPT, data capture, repurchase rate, and conversion.
Monitor individual performance and adjust selling strategies to maximize results while maintaining an exceptional client experience.
Maintain expert knowledge of Moncler collections, products, services, seasonal initiatives, and brand heritage.
Support store sales, profitability, and performance objectives, and stay informed of business priorities, promotions, and product availability.
Follow Company policies, operational procedures, loss prevention protocols, and compliance standards.
Accurately process sales transactions, special orders, omnichannel services, repairs, charge sends, holds, and after-sales requests.
Support inventory preparation, cycle counts, stock organization, and annual physical inventories as required.
Maintain visual merchandising standards and ensure the sales floor reflects Moncler’s brand expectations.
Maintain store organization, cleanliness, and operational excellence throughout the day.
Protect confidential Company and client information.
Uphold Moncler’s standards of grooming, professionalism, integrity, and conduct.
Adapt to changing business priorities while maintaining a client-first mindset.
Perform additional responsibilities and projects as assigned to support business needs.