Client Advisor - Part Time

Etro Fashion USA•New York, NY

About The Position

The Client Advisor represents ETRO to customers and contributes to the store’s sales performance. This sales professional promotes the company image, serves as an authority on ETRO products, and supports customer satisfaction and loyalty. The role also collaborates in achieving the store’s quantitative and qualitative objectives.

Requirements

Undergraduate degree or equivalent experience.
3+ years of experience in the luxury sector and knowledge of industry-specific dynamics.
Proficiency in Microsoft Office Suite, with strong Excel and Outlook skills.
Ability to react quickly in a fast-paced environment.
Strong communication skills and ability to interact professionally with internal and external individuals.
Ability to build positive, inclusive, and respectful relationships.
Self-motivated, proactive thinker who takes ownership and accountability for actions and outcomes.
Proven ability to drive results.
Excellent organizational skills.
Understanding of sales analytics and key performance indicators.
Wide client network and proven sales record.
Strong organizational skills, multitasking, and prioritization capabilities.
Flexibility in schedule and working hours.

Responsibilities

Reach and surpass monthly sales goals set by Management.
Demonstrate, recommend, and style products; promote personal shopping and advise customers on styling options.
Build customer loyalty by collecting customer information and entering it into the database.
Follow up with clients by telephone calls, letters, cards, and special announcements.
Maintain a Client Book with sales records, client preferences, colors, sizes, styles, and relevant life events.
Handle and rectify complaints, with manager support when needed.
Participate in department and store meetings and in-store product presentations.
Manage assigned products and back stock appropriately.
Participate in inventory processes.
Collaborate with colleagues to achieve business objectives.
Communicate pertinent customer information to Management.
Stay current on fashion trends and monitor competitors.
Maintain regular attendance and punctuality.
Perform additional related duties as needed.