Retail Client Advisor - Part-Time

Boll & Branch•Skokie, IL

5h•$19 - $22

About The Position

The Retail Client Advisor delivers elevated hospitality and personalized customer experiences in Boll & Branch retail settings, virtual consultations, and in-home design appointments. The role builds customer relationships through attentive listening, product education, recommendations, clienteling, and follow-up while contributing to individual sales goals and overall store performance. The advisor supports store operations and presentation, including opening and closing procedures, cash handling, register reconciliation, merchandising, housekeeping, and safety, security, and loss-prevention practices. The position also participates in community initiatives, store events, designer partnerships, in-home appointments, and installations. Scheduling is flexible to meet business needs, including evenings, weekends, and holidays. Other duties and special projects may be assigned. The hourly pay range is $19 to $22, with new hires typically placed between the minimum and midpoint depending on qualifications, internal equity, and budget. Although the role is not commission-based, there is an opportunity to earn a monthly bonus based on store performance.

Requirements

At least 1 year of retail sales experience; equivalent experience and transferable skills will also be considered.
Passion for hospitality and creating meaningful customer relationships.
Experience with consultative selling, clienteling, or personalized customer service.
Strong verbal and written communication skills.
Positive attitude and ability to build rapport and engage customers naturally.
Strong organizational skills and ability to prioritize and multitask in a fast-paced environment.
Comfort using Google Workspace (Docs, Drive, Sheets), POS systems, and other retail technology.
Ability to stand for extended periods, lift up to 50 pounds, climb ladders or step stools, and perform in-home services, with or without reasonable accommodation.

Nice To Haves

Retail sales experience in specialty retail, luxury retail, home furnishings, hospitality, or another customer-focused environment.
Bilingual in English and Spanish.

Responsibilities

Welcome customers with warmth, authenticity, and genuine hospitality.
Listen to customer needs and provide thoughtful, personalized recommendations.
Deliver in-store, virtual, and in-home design consultation experiences.
Build lasting customer relationships through proactive clienteling and follow-up.
Develop expertise in Boll & Branch products, materials, craftsmanship, and sleep solutions to educate customers.
Help customers design spaces based on sleeping habits, style preferences, and lifestyle needs.
Achieve and exceed individual sales goals while contributing to overall store performance.
Partner with teammates to support a collaborative selling culture and exceptional customer experiences.
Identify sales opportunities through product education, cross-selling, and personalized recommendations.
Participate in store events, designer partnerships, and other community initiatives.
Keep the store clean, organized, beautifully presented, guest-ready, and aligned with brand standards.
Support daily operations, including opening and closing procedures, cash handling, register reconciliation, and operational routines.
Execute visual merchandising direction and maintain product presentation.
Follow safety, security, and loss-prevention procedures and protect store assets and inventory.
Perform housekeeping tasks such as dusting, vacuuming, steaming merchandise, and maintaining shared spaces.
Participate in in-home appointments and installations, providing product recommendations suited to customers' spaces and sleep needs.
Maintain a flexible schedule that includes evenings, weekends, and holidays based on business needs.
Perform other duties and special projects as assigned.