Retail Client Advisor

Boll & Branch•Short Hills, NJ

3d•$20 - $26•Onsite

About The Position

The Retail Client Advisor delivers elevated hospitality and customer experiences in Boll & Branch retail settings. The role welcomes customers, learns about their needs, offers personalized product and design recommendations, and builds lasting relationships through clienteling and follow-up. Advisors become knowledgeable about Boll & Branch products, materials, craftsmanship, and sleep solutions, and support in-store, virtual, and in-home design consultations. The role contributes to individual sales goals and overall store performance through consultative selling, product education, cross-selling, and collaboration with teammates. It also supports store events and community partnerships, maintains visual presentation and operational standards, and helps ensure the store is clean, organized, safe, and guest-ready. Retail Client Advisors may participate in in-home appointments and installations. The position requires schedule flexibility for evenings, weekends, and holidays, as well as the ability to meet the listed physical requirements with or without reasonable accommodation. The hourly pay range is $20–$26, with the opportunity to earn a monthly bonus based on store performance; the role is not commission-based.

Requirements

At least 1 year of retail sales experience; equivalent experience and transferable skills will also be considered.
Passion for hospitality and creating meaningful customer relationships.
Experience with consultative selling, clienteling, or personalized customer service.
Strong verbal and written communication skills.
Positive attitude and ability to build rapport and engage customers naturally.
Strong organizational skills and ability to prioritize and multitask in a fast-paced environment.
Comfort using Google Workspace (Docs, Drive, and Sheets), POS systems, and other retail technology.
Ability to stand for extended periods, lift up to 50 pounds, climb ladders or step stools, and perform in-home services, with or without reasonable accommodation.
Ability to complete all physical requirements of the job with or without reasonable accommodation.

Nice To Haves

Retail sales experience in specialty retail, luxury retail, home furnishings, hospitality, or another customer-focused environment.
Bilingual ability in English and Spanish.

Responsibilities

Welcome customers with warmth, authenticity, and genuine hospitality.
Listen to customers' needs and provide thoughtful, personalized recommendations to create memorable shopping experiences.
Deliver elevated customer experiences through in-store, virtual, and in-home design consultations.
Build lasting customer relationships through proactive clienteling and follow-up to encourage repeat business.
Develop expertise in Boll & Branch products, materials, craftsmanship, and sleep solutions to educate customers.
Help customers design their spaces based on sleeping habits, style preferences, and lifestyle needs.
Achieve and exceed individual sales goals while contributing to overall store performance.
Partner with teammates to support a collaborative selling culture and exceptional customer experiences.
Identify sales opportunities through product education, cross-selling, and personalized recommendations.
Participate in store events, designer partnerships, and other community initiatives that strengthen local brand presence.
Keep the store clean, organized, beautifully presented, guest-ready, and aligned with brand standards.
Support daily store operations, including opening and closing procedures, cash handling, register reconciliation, and operational routines.
Execute visual merchandising direction and maintain detailed product presentation.
Follow safety, security, and loss prevention procedures and protect store assets and inventory.
Perform housekeeping tasks such as dusting, vacuuming, steaming merchandise, and maintaining shared spaces.
Participate in in-home appointments and installations to create a seamless customer experience.
Provide product recommendations suited to customers' spaces and sleep needs.
Maintain a flexible schedule, including evenings, weekends, and holidays, based on business needs.
Perform other duties and special projects as assigned.