Retail Client Advisor

Boll & Branch•Vestavia Hills, AL

3d•$20 - $26

About The Position

The Retail Client Advisor creates elevated, personalized shopping experiences for Boll & Branch customers across in-store, virtual, and in-home consultations. The role builds lasting customer relationships through hospitality, product expertise, clienteling, and thoughtful follow-up, while helping customers select products and design spaces suited to their sleep needs, style, and lifestyle. The advisor contributes to individual sales goals and overall store performance, collaborates with teammates, and participates in community initiatives. The position also supports daily store operations, visual merchandising, cash handling, store presentation, safety, security, and loss prevention. In-home appointments and installations are part of the role. The schedule must be flexible to include evenings, weekends, and holidays as business needs require.

Requirements

At least 1 year of retail sales experience; equivalent experience and transferable skills will also be considered.
Passion for hospitality and creating meaningful customer relationships.
Experience with consultative selling, clienteling, or personalized customer service.
Strong verbal and written communication skills.
Positive attitude and ability to build rapport and engage customers naturally.
Strong organizational skills and ability to prioritize and multitask in a fast-paced environment.
Comfort using Google Workspace (Docs, Drive, Sheets), POS systems, and other retail technology.
Ability to stand for extended periods, lift up to 50 pounds, climb ladders or step stools, and perform in-home services, with or without reasonable accommodation.
Ability to complete all physical requirements of the job, with or without reasonable accommodation.

Nice To Haves

Retail sales experience in specialty retail, luxury retail, home furnishings, hospitality, or another customer-focused environment.
Bilingual in English and Spanish.

Responsibilities

Welcome customers with warmth, authenticity, and genuine hospitality.
Listen to customers' needs and provide thoughtful, personalized recommendations.
Deliver customer experiences through in-store, virtual, and in-home design consultations.
Build customer relationships through proactive clienteling and follow-up to encourage repeat business.
Develop expertise in Boll & Branch products, materials, craftsmanship, and sleep solutions, and educate customers.
Help customers design spaces based on sleeping habits, style preferences, and lifestyle needs.
Achieve and exceed individual sales goals while contributing to overall store performance.
Partner with teammates to support a collaborative selling culture and exceptional customer experiences.
Identify opportunities to expand sales through product education, cross-selling, and personalized recommendations.
Participate in store events, designer partnerships, and other community-driven initiatives.
Keep the store clean, organized, beautifully presented, and aligned with brand standards.
Support opening and closing procedures, cash handling, register reconciliation, and other operational routines.
Execute visual merchandising direction and maintain product presentation.
Follow company safety, security, and loss prevention procedures and protect store assets and inventory.
Perform housekeeping tasks, including dusting, vacuuming, steaming merchandise, and maintaining shared spaces.
Participate in in-home appointments and installations.
Provide product recommendations suited to customers' spaces and sleep needs.
Help ensure design consultations reflect elevated hospitality and attention to detail.
Maintain a flexible schedule, including evenings, weekends, and holidays, based on business needs.
Perform other duties and special projects as assigned.