Retail Client Advisor

Boll & Branch•Edina, MN

3d•$20 - $26

About The Position

The Retail Client Advisor delivers elevated hospitality and customer experiences at Boll & Branch. The role welcomes customers, learns about their needs, provides personalized product recommendations, and supports in-store, virtual, and in-home design consultations. Advisors build customer relationships through clienteling and follow-up and develop expertise in Boll & Branch products, materials, craftsmanship, and sleep solutions. The position supports individual sales goals and overall store performance through consultative selling, product education, cross-selling, teamwork, and participation in local events and partnerships. It also maintains store presentation and operational standards, including visual merchandising, opening and closing routines, cash handling, register reconciliation, housekeeping, and safety and loss prevention procedures. Advisors may participate in in-home appointments and installations and perform other duties or projects as assigned. Scheduling may include evenings, weekends, and holidays based on business needs.

Requirements

At least 1 year of retail sales experience; equivalent experience and transferable skills will also be considered.
Passion for hospitality and creating meaningful customer relationships.
Experience with consultative selling, clienteling, or personalized customer service.
Strong verbal and written communication skills.
Positive attitude and ability to build rapport and engage customers naturally.
Strong organizational skills and ability to prioritize and multitask in a fast-paced environment.
Comfort using Google Workspace (Docs, Drive, Sheets), POS systems, and other retail technology.
Ability to stand for extended periods, lift up to 50 pounds, climb ladders or step stools, and perform in-home services, with or without reasonable accommodation.
Ability to complete all physical requirements of the job, with or without a reasonable accommodation.

Nice To Haves

Retail sales experience in specialty retail, luxury retail, home furnishings, hospitality, or another customer-focused environment.
Bilingual in English and Spanish.

Responsibilities

Welcome customers with warmth, authenticity, and genuine hospitality.
Listen to customers’ needs and provide thoughtful, personalized recommendations.
Deliver in-store, virtual, and in-home design consultations.
Build customer relationships through proactive clienteling and follow-up to encourage repeat business.
Become knowledgeable about Boll & Branch products, materials, craftsmanship, and sleep solutions, and educate customers.
Help customers design their spaces based on sleeping habits, style preferences, and lifestyle needs.
Achieve and exceed individual sales goals while contributing to overall store performance.
Partner with teammates to support a collaborative selling culture and exceptional customer experiences.
Identify opportunities to expand sales through product education, cross-selling, and personalized recommendations.
Participate in store events, designer partnerships, and other community initiatives that strengthen local brand presence.
Keep the store clean, organized, beautifully presented, guest-ready, and aligned with brand standards.
Support opening and closing procedures, cash handling, register reconciliation, and other daily operational routines.
Execute visual merchandising direction and maintain product presentation.
Follow safety, security, and loss prevention procedures and protect store assets and inventory.
Perform housekeeping tasks, including dusting, vacuuming, steaming merchandise, and maintaining shared spaces.
Participate in in-home appointments and installations to provide a seamless customer experience.
Provide product recommendations that complement customers’ spaces and sleep needs.
Maintain a flexible schedule, including evenings, weekends, and holidays, based on business needs.
Perform other duties and special projects as assigned.