Retail Client Advisor

Boll & Branch•Skokie, IL

2d•$20 - $26

About The Position

The Retail Client Advisor welcomes customers and creates personalized, memorable shopping experiences across in-store, virtual, and in-home design consultations. The role builds lasting customer relationships through clienteling and follow-up, and develops expertise in Boll & Branch products, materials, craftsmanship, and sleep solutions to help customers choose products suited to their spaces and needs. The advisor works toward individual sales goals while contributing to store performance and a collaborative selling culture. They help maintain a clean, organized, visually appealing, guest-ready store; support opening and closing routines, cash handling, register reconciliation, merchandising, and loss prevention; and take part in community initiatives, in-home appointments, and installations. The position requires a flexible schedule that may include evenings, weekends, and holidays, as well as the ability to perform the listed physical duties with or without reasonable accommodation.

Requirements

At least 1 year of retail sales experience; equivalent experience and transferable skills may also be considered.
Passion for hospitality and creating meaningful customer relationships.
Experience with consultative selling, clienteling, or personalized customer service.
Strong verbal and written communication skills.
Positive attitude and ability to build rapport and engage customers naturally.
Strong organizational skills and ability to prioritize and multitask in a fast-paced environment.
Comfort using Google Workspace (Docs, Drive, Sheets), POS systems, and other retail technology.
Ability to stand for extended periods, lift up to 50 pounds, climb ladders or step stools, and perform in-home services, with or without reasonable accommodation.
Ability to complete all physical requirements of the job with or without reasonable accommodation.
Availability for a flexible schedule that may include evenings, weekends, and holidays.

Nice To Haves

Retail experience in specialty retail, luxury retail, home furnishings, hospitality, or another customer-focused environment.
Bilingual English and Spanish.

Responsibilities

Welcome customers with warmth, authenticity, and genuine hospitality.
Listen to customers’ needs and offer thoughtful, personalized recommendations.
Deliver elevated shopping experiences through in-store, virtual, and in-home design consultations.
Build customer relationships through proactive clienteling and follow-up to encourage repeat business.
Develop expertise in Boll & Branch products, materials, craftsmanship, and sleep solutions, and educate customers.
Help customers design their spaces based on sleeping habits, style preferences, and lifestyle needs.
Achieve and exceed individual sales goals while contributing to overall store performance.
Partner with teammates to support a collaborative selling culture and exceptional customer experiences.
Identify sales opportunities through product education, cross-selling, and personalized recommendations.
Participate in store events, designer partnerships, and other community initiatives.
Keep the store clean, organized, beautifully presented, and aligned with brand standards.
Support opening and closing procedures, cash handling, register reconciliation, and other operational routines.
Execute visual merchandising direction and maintain product presentation.
Follow safety, security, and loss prevention procedures and protect store assets and inventory.
Perform housekeeping tasks such as dusting, vacuuming, steaming merchandise, and maintaining shared spaces.
Participate in in-home appointments and installations and provide recommendations suited to customers’ spaces and sleep needs.
Maintain a flexible schedule, including evenings, weekends, and holidays, based on business needs.
Perform other duties and special projects as assigned.