Retail Client Advisor - Part-Time
About The Position
The Retail Client Advisor delivers elevated hospitality and personalized customer experiences in Boll & Branch retail settings. The role includes welcoming customers, learning their needs, recommending products and sleep solutions, and providing in-store, virtual, and in-home design consultations. Advisors build customer relationships through clienteling and follow-up, develop expertise in the company’s products and craftsmanship, and contribute to sales goals and store performance. The position also supports store operations and presentation, including opening and closing, cash handling, register reconciliation, visual merchandising, housekeeping, and safety and loss-prevention procedures. Advisors may participate in in-home appointments and installations, store events, and community initiatives. The schedule is flexible according to business needs and includes evenings, weekends, and holidays. The role requires the ability to meet physical demands with or without reasonable accommodation.
Requirements
- At least 1 year of retail sales experience; equivalent experience and transferable skills will also be considered.
- Passion for hospitality and building meaningful customer relationships.
- Experience with consultative selling, clienteling, or personalized customer service.
- Strong verbal and written communication skills.
- Positive attitude and ability to build rapport and engage customers naturally.
- Strong organizational skills and ability to prioritize and multitask in a fast-paced environment.
- Comfort using Google Workspace (Docs, Drive, Sheets), POS systems, and other retail technology.
- Ability to stand for extended periods, lift up to 50 pounds, climb ladders or step stools, and perform in-home services, with or without reasonable accommodation.
- Ability to complete all physical requirements of the job with or without reasonable accommodation.
Nice To Haves
- Experience in specialty retail, luxury retail, home furnishings, hospitality, or another customer-focused environment.
- Bilingual in English and Spanish.
Responsibilities
- Welcome customers warmly and create memorable shopping experiences through attentive listening and personalized recommendations.
- Deliver in-store, virtual, and in-home design consultations.
- Build customer relationships through proactive clienteling and follow-up.
- Develop expertise in Boll & Branch products, materials, craftsmanship, and sleep solutions, and educate customers.
- Help customers design spaces based on sleeping habits, style preferences, and lifestyle needs.
- Achieve and exceed individual sales goals while contributing to overall store performance.
- Collaborate with teammates to deliver exceptional customer experiences.
- Identify opportunities to expand sales through product education, cross-selling, and personalized recommendations.
- Participate in store events, designer partnerships, and other community initiatives.
- Keep the store clean, organized, beautifully presented, and aligned with brand standards.
- Support opening and closing procedures, cash handling, register reconciliation, and daily operational routines.
- Execute visual merchandising direction and maintain product presentation.
- Follow safety, security, and loss-prevention procedures and protect store assets and inventory.
- Perform housekeeping tasks such as dusting, vacuuming, steaming merchandise, and maintaining shared spaces.
- Participate in in-home appointments and installations and provide recommendations suited to customers’ spaces and sleep needs.
- Maintain a flexible schedule, including evenings, weekends, and holidays, based on business needs.
- Perform other duties and special projects as assigned.
Benefits
- Opportunity to earn a monthly bonus based on store performance.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
