Retail Client Advisor - Part-Time
About The Position
Boll & Branch is hiring a part-time Retail Client Advisor to deliver warm, personalized hospitality and customer experiences in its retail store. The advisor helps customers explore products and sleep solutions, offers in-store, virtual, and in-home design consultations, builds lasting relationships through clienteling and follow-up, and supports sales goals and store performance. The role also contributes to community events and partnerships, maintains visual presentation and operational standards, and may participate in in-home appointments and installations. The position requires a flexible schedule that may include evenings, weekends, and holidays. Physical duties include standing for extended periods, lifting up to 50 pounds, climbing ladders or step stools, and performing in-home services, with or without reasonable accommodation. The hourly pay range is $19–$22, with an opportunity to earn a monthly bonus based on store performance; the position is not commission-based.
Requirements
- At least 1 year of retail sales experience; equivalent experience and transferable skills may also be considered.
- Passion for hospitality and building meaningful customer relationships.
- Experience with consultative selling, clienteling, or personalized customer service.
- Strong verbal and written communication skills.
- Positive attitude and ability to build rapport and engage customers naturally.
- Strong organizational skills and ability to prioritize and multitask in a fast-paced environment.
- Comfort using Google Workspace (Docs, Drive, Sheets), POS systems, and other retail technology.
- Ability to stand for extended periods, lift up to 50 pounds, climb ladders or step stools, and perform in-home services, with or without reasonable accommodation.
Nice To Haves
- Retail experience in specialty retail, luxury retail, home furnishings, hospitality, or another customer-focused environment.
- Bilingual ability in English and Spanish.
Responsibilities
- Welcome customers and create memorable shopping experiences through attentive listening and personalized recommendations.
- Deliver in-store, virtual, and in-home design consultations.
- Build customer relationships through proactive clienteling and follow-up.
- Develop expertise in Boll & Branch products, materials, craftsmanship, and sleep solutions to educate customers.
- Help customers design spaces based on sleeping habits, style preferences, and lifestyle needs.
- Achieve and exceed individual sales goals while contributing to overall store performance.
- Collaborate with teammates and identify sales opportunities through product education, cross-selling, and personalized recommendations.
- Participate in store events, designer partnerships, and other community initiatives.
- Keep the store clean, organized, guest-ready, and aligned with brand standards.
- Support opening and closing procedures, cash handling, register reconciliation, and other operational routines.
- Execute visual merchandising direction and maintain product presentation.
- Follow safety, security, and loss prevention procedures and protect store assets and inventory.
- Perform housekeeping, including dusting, vacuuming, steaming merchandise, and maintaining shared spaces.
- Participate in in-home appointments and installations and provide recommendations suited to customers' spaces and sleep needs.
- Maintain a flexible schedule, including evenings, weekends, and holidays, based on business needs.
- Perform other duties and special projects as assigned.
Benefits
- Opportunity to earn a monthly bonus based on store performance.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
