Retail Client Advisor - Part-Time

Boll & Branch•Fairfax, VA

3d•$19 - $22

About The Position

The Retail Client Advisor delivers elevated hospitality and personalized customer experiences across in-store, virtual, and in-home design consultations. The role builds lasting customer relationships through clienteling and follow-up, develops expertise in Boll & Branch products and sleep solutions, and helps customers choose products suited to their spaces, preferences, and lifestyles. The advisor supports sales and store performance by meeting individual sales goals, contributing to collaborative selling, identifying opportunities for cross-selling, and participating in community initiatives. They maintain visual and operational standards, support opening and closing routines, handle cash and register reconciliation, maintain a guest-ready store, and follow safety, security, and loss-prevention procedures. The role also includes in-home appointments and installations, general housekeeping, and other duties as assigned. The schedule is part-time and must be flexible to include evenings, weekends, and holidays based on business needs. The hourly pay range is $19–$22, with an opportunity to earn a monthly bonus based on store performance. Physical duties include standing for extended periods, lifting up to 50 pounds, climbing ladders or step stools, and performing in-home services, with or without reasonable accommodation.

Requirements

At least 1 year of retail sales experience; equivalent experience and transferable skills will also be considered.
Passion for hospitality and creating meaningful customer relationships.
Experience with consultative selling, clienteling, or personalized customer service.
Strong verbal and written communication skills.
Positive attitude and ability to build rapport and engage customers naturally.
Strong organizational skills and ability to prioritize and multitask in a fast-paced environment.
Comfort using Google Workspace (Docs, Drive, Sheets), POS systems, and other retail technology.
Ability to stand for extended periods, lift up to 50 pounds, climb ladders or step stools, and perform in-home services, with or without reasonable accommodation.
Ability to complete all physical requirements of the job with or without reasonable accommodation.
Ability to work a flexible schedule, including evenings, weekends, and holidays, based on business needs.

Nice To Haves

Experience in specialty retail, luxury retail, home furnishings, hospitality, or another customer-focused environment.
Bilingual English and Spanish skills.

Responsibilities

Welcome customers with warmth, authenticity, and genuine hospitality.
Listen to customers’ needs and provide thoughtful, personalized recommendations.
Deliver in-store, virtual, and in-home design consultations.
Build customer relationships through proactive clienteling and follow-up.
Develop expertise in products, materials, craftsmanship, and sleep solutions to educate customers.
Help customers design spaces based on sleeping habits, style preferences, and lifestyle needs.
Achieve and exceed individual sales goals while contributing to overall store performance.
Partner with teammates to support collaborative selling and exceptional customer experiences.
Identify opportunities to expand sales through product education, cross-selling, and personalized recommendations.
Participate in store events, designer partnerships, and other community initiatives.
Keep the store clean, organized, beautifully presented, and aligned with brand standards.
Support opening and closing procedures, cash handling, register reconciliation, and other operational routines.
Execute visual merchandising direction and maintain product presentation.
Follow safety, security, and loss-prevention procedures and protect store assets and inventory.
Perform housekeeping, including dusting, vacuuming, steaming merchandise, and maintaining shared spaces.
Participate in in-home appointments and installations.
Maintain a flexible schedule, including evenings, weekends, and holidays, based on business needs.
Perform other duties and special projects as assigned.