Part-Time Client Advisor (SoHo)

Moncler Group•New York, NY

About The Position

The Part-Time Client Advisor is a Brand Ambassador who represents Moncler’s values and delivers on the Moncler Client Promise. Reporting to the Client Advisor Manager or Store Manager, this role creates welcoming, exceptional luxury experiences by understanding client needs, building long-term relationships, and contributing to individual and store performance goals. The Client Advisor supports a collaborative and inclusive team, provides personalized service and proactive clienteling, and works to achieve sales and other performance targets. The role also maintains expert knowledge of Moncler products and brand heritage, supports store operations and inventory activities, follows company policies and loss-prevention protocols, and maintains visual merchandising, cleanliness, and professional standards.

Requirements

Minimum of two years of luxury retail, premium retail, hospitality, or other client-focused experience.
Demonstrated ability to achieve sales goals while delivering exceptional client experiences.
Passion for luxury retail, fashion, and creating exceptional client experiences.
Strong interpersonal, communication, and relationship-building skills.
Client-centric mindset and ability to build trust and cultivate long-term relationships.
Collaborative, positive, team-oriented approach.
Strong organizational skills and ability to prioritize in a fast-paced retail environment.
Professional presentation and demeanor consistent with a luxury brand.
Dependable, punctual, adaptable, and results-oriented.
Comfort using retail technology, POS systems, clienteling applications, Microsoft Office (including Word, Excel, and Outlook), and mobile communication tools.

Nice To Haves

Experience serving international or multilingual clientele is strongly preferred.
Bilingual or multilingual skills are preferred where relevant to the store’s client base.

Responsibilities

Foster a collaborative, inclusive, and respectful team environment and support colleagues.
Participate in store initiatives, meetings, training sessions, and daily operations; communicate professionally with colleagues and management.
Represent Moncler as a Brand Ambassador and embody its values.
Welcome clients and deliver luxury experiences consistent with the Moncler Client Promise and Client Experience standards.
Build long-term client relationships through personalized service, engagement, clienteling, outreach, and follow-up.
Understand and anticipate client needs and recommend suitable products and services.
Use bilingual or multilingual communication skills when applicable to support international clients.
Achieve and exceed individual sales goals and KPIs, including ADT, UPT, data capture, repurchase rate, and conversion.
Monitor performance and adjust selling strategies while maintaining an exceptional client experience.
Maintain knowledge of collections, products, services, seasonal initiatives, and brand heritage.
Support store sales, profitability, and performance objectives; stay informed about priorities, promotions, and product availability.
Follow company policies, operational procedures, loss prevention protocols, and compliance standards.
Process sales transactions, special orders, omnichannel services, repairs, charge sends, holds, and after-sales requests accurately.
Support inventory preparation, cycle counts, stock organization, and annual physical inventories as required.
Maintain visual merchandising standards, store organization, cleanliness, and operational excellence.
Protect confidential company and client information.
Uphold Moncler’s grooming, professionalism, integrity, and conduct standards; adapt to changing priorities with a client-first mindset.
Perform additional responsibilities and projects as assigned.