Store Coach
MOD Super Fast Pizza, LLC•Naperville, IL
About The Position
The Restaurant Supervisor Lead is the second in command on the store leadership team. The Store Coach leads, coaches, and develops Shift Supervisors and Squad Crew while learning restaurant operations alongside the General Manager. They set the tone for each shift and foster a welcoming atmosphere for team members and customers. The role focuses on helping everyone feel welcome, supporting the growth and well-being of the Squad, and creating a positive restaurant experience.
Requirements
- At least 1 year of customer service or restaurant experience.
- Must be at least 18 years old.
- Previous experience coaching, teaching, and inspiring others.
- Proven success following and enforcing processes and standards, and correcting and coaching in a compassionate manner.
- Customer service skills and the ability to remain calm and focused.
Responsibilities
- Set and sustain the tone of the shift, keeping the energy high.
- Create positive vibes and a welcoming atmosphere for Squad Crew and customers.
- Handle keyholder cash responsibilities.
- Listen to, acknowledge, and resolve Squad Crew and customer concerns; escalate issues requiring resolution to the Restaurant General Manager as appropriate.
- Manage shift-duty checklists and address or escalate equipment malfunctions.
- Focus on the growth and well-being of the Squad and celebrate wins.
- Lead, coach, and develop the skills of Shift Supervisors and Squad Crew.
Benefits
- Medical, dental, and vision insurance.
- One week of paid vacation.
- Paid sick time.
- 401(k) retirement plan.
- Free pizza, salad, and beverages.
- Pet insurance.
- Discounted gym membership.
- Free counseling sessions.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
