Restaurant Store Coach
MOD Super Fast Pizza, LLC•Fort Worth, TX
About The Position
The Restaurant Supervisor Lead is the second in command on the store leadership team. This role leads, coaches, and develops Shift Supervisors and Squad Crew while learning restaurant operations alongside the General Manager. The Restaurant Supervisor Lead sets the tone for shifts, creates a welcoming experience for employees and customers, and supports a workplace where everyone belongs. MOD describes its culture as valuing individuality, community, and giving back.
Requirements
- At least 1 year of customer service or restaurant experience.
- Must be at least 18 years old.
- Previous experience coaching, teaching, and inspiring others.
- Proven success following and enforcing processes and standards, and correcting and coaching in a compassionate manner.
- Customer service skills and a proven ability to remain calm and focused.
Responsibilities
- Set and sustain the tone of the shift, keeping the energy high.
- Create positive vibes and a welcoming atmosphere for Squad Crew and customers.
- Handle keyholder cash responsibilities.
- Listen to, acknowledge, and resolve Squad Crew and customer concerns; escalate issues requiring resolution to the Restaurant General Manager as appropriate.
- Manage shift-duty checklists and address or escalate equipment malfunctions.
- Focus on the growth and well-being of the Squad and celebrate wins.
- Lead, coach, and develop Shift Supervisors and Squad Crew while learning restaurant operations alongside the General Manager.
Benefits
- Medical, dental, and vision insurance
- One week of paid vacation
- Paid sick time
- 401(k) retirement plan
- Free pizza, salad, and beverages
- Pet insurance
- Discounted gym membership
- Free counseling sessions
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
