Restaurant Store Coach
MOD Pizza•Fort Worth, TX
About The Position
The Restaurant Supervisor Lead is the second-in-command on the store leadership team. This role leads, coaches, and develops Shift Supervisors and Squad Crew while learning restaurant operations alongside the General Manager. The Store Coach sets the tone for each shift, helping create a high-energy, welcoming experience for both team members and customers. The role supports MOD’s goal of creating a workplace and restaurant experience where everyone belongs.
Requirements
- At least 1 year of customer service or restaurant experience.
- Must be at least 18 years old.
- Previous experience coaching, teaching, and inspiring others.
- Proven success following and enforcing processes and standards, and correcting and coaching in a compassionate manner.
- Customer service skills and the ability to remain calm and focused.
Responsibilities
- Set and sustain the tone of the shift, keeping energy high.
- Create a positive, welcoming atmosphere for Squad Crew and customers.
- Perform keyholder and cash-handling responsibilities.
- Listen to, acknowledge, and resolve concerns from Squad Crew and/or customers.
- Escalate issues requiring resolution to the Restaurant General Manager, as appropriate.
- Manage shift-duty checklists and address or escalate equipment malfunctions.
- Focus on the growth and well-being of the Squad and celebrate wins.
- Lead, coach, and develop Shift Supervisors and Squad Crew.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- One week of paid vacation
- Paid sick time
- 401(k) retirement plan
- Free pizza, salad, and beverages
- Pet insurance
- Discounted gym membership
- Free counseling sessions
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
