Store Coach

MOD Pizza•Naperville, IL

12d

About The Position

The Restaurant Supervisor Lead is the second-in-command on the store leadership team. The Store Coach leads, coaches, and develops Shift Supervisors and Squad Crew while learning restaurant operations alongside the General Manager. The role sets a positive, welcoming tone for each shift and helps create an experience where customers and team members feel that they belong. The position also includes keyholder and cash-handling responsibilities, addressing concerns, managing shift checklists, and supporting the growth and well-being of the team. The posting describes compensation as $19.81 per hour, combining a $17.00 hourly wage with average tips of $2.81 per hour earned at this location.

Requirements

At least 18 years old.
At least 1 year of customer service or restaurant experience.
Previous experience coaching, teaching, and inspiring others.
Proven success following and enforcing processes and standards, and correcting and coaching in a compassionate manner.
Customer service skills and the ability to remain calm and focused.

Responsibilities

Set and sustain the tone of the shift, keeping energy high.
Create positive vibes and a welcoming atmosphere for Squad Crew and customers.
Perform keyholder and cash-handling responsibilities.
Listen to, acknowledge, and resolve Squad Crew and customer concerns.
Escalate issues requiring resolution to the Restaurant General Manager as appropriate.
Manage shift-duty checklists and address or escalate equipment malfunctions.
Focus on the growth and well-being of the Squad and celebrate wins.
Lead, coach, and develop Shift Supervisors and Squad Crew.