Store Coach

MOD Super Fast Pizza, LLC • Sahuarita, AZ

12d

About The Position

The Restaurant Supervisor Lead is the second in command on the store leadership team. The Store Coach leads, coaches, and develops Shift Supervisors and Squad Crew while learning restaurant operations alongside the General Manager. The role sets the tone for each shift and helps create a welcoming experience for both customers and team members. It also supports the growth and well-being of the Squad and contributes to a workplace where everyone feels valued and included.

Requirements

• At least 1 year of customer service or restaurant experience.
• Must be at least 18 years old.
• Previous experience coaching, teaching, and inspiring others.
• Proven success following and enforcing processes and standards, and correcting and coaching in a compassionate manner.
• Customer service skills and the ability to remain calm and focused.

Responsibilities

• Set and sustain the tone of the shift, keeping the energy high.
• Create positive vibes and a welcoming atmosphere for Squad Crew and customers.
• Handle keyholder cash responsibilities.
• Listen to, acknowledge, and resolve concerns from Squad Crew and/or customers; escalate issues requiring resolution to the Restaurant General Manager as appropriate.
• Manage shift-duty checklists and address or escalate equipment malfunctions.
• Focus on the growth and well-being of the Squad and celebrate wins.
• Lead, coach, and develop Shift Supervisors and Squad Crew.

Benefits

• Medical, dental, and vision insurance.
• One week of paid vacation.
• Paid sick time.
• 401(k) retirement plan.
• Free pizza, salad, and beverages.
• Pet insurance.
• Discounted gym membership.
• Free counseling sessions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed