Restaurant Store Coach

MOD Pizza•Roanoke, TX

10d

About The Position

The Restaurant Supervisor Lead is the second-in-command on the store leadership team. The role leads, coaches, and develops Shift Supervisors and Squad Crew while learning restaurant operations alongside the General Manager. The Store Coach helps create a welcoming, inclusive experience for customers and team members, and models MOD’s values. Compensation is $17.29 per hour, combining a $14.25 hourly wage with average tips of $3.04 per hour earned at this location. MOD describes the role as an opportunity for a long-term career or a bridge between career steps, and notes that over 70% of MOD Leaders are promoted internally.

Requirements

At least one year of customer service or restaurant experience.
Must be at least 18 years old.
Previous experience coaching, teaching, and inspiring others.
Proven success following and enforcing processes and standards, and correcting and coaching in a compassionate manner.
Customer service skills and the ability to remain calm and focused.

Responsibilities

Set and sustain the tone of the shift, keeping energy high and creating a positive, welcoming atmosphere for Squad Crew and customers.
Carry out keyholder and cash-handling responsibilities.
Listen to, acknowledge, and resolve concerns raised by Squad Crew or customers, escalating issues requiring resolution to the Restaurant General Manager as appropriate.
Manage shift-duty checklists and address or escalate equipment malfunctions.
Focus on the growth and well-being of the Squad and celebrate team wins.
Lead, coach, and develop Shift Supervisors and Squad Crew.