Restaurant Store Coach

MOD Super Fast Pizza, LLC • Houston, TX

8d

About The Position

The Restaurant Supervisor Lead is the second in command on the store leadership team. The role leads, coaches, and develops Shift Supervisors and Squad Crew while learning restaurant operations alongside the General Manager. The Restaurant Store Coach sets the tone for each shift and helps create a high-energy, welcoming experience for employees and customers. The position focuses on helping everyone feel valued and included, supporting team growth, and resolving concerns in line with MOD’s values and standards.

Requirements

• At least 1 year of customer service or restaurant experience.
• Must be at least 18 years old.
• Previous experience coaching, teaching, and inspiring others.
• Proven success following and enforcing processes and standards, and correcting and coaching in a compassionate manner.
• Customer service skills and a proven ability to remain calm and focused.

Responsibilities

• Set and sustain the tone of the shift, keeping energy high.
• Create positive vibes and a welcoming atmosphere for Squad Crew and customers.
• Handle keyholder cash-handling responsibilities.
• Listen to, acknowledge, and resolve Squad Crew and customer concerns; escalate issues requiring resolution to the Restaurant General Manager as appropriate.
• Manage shift-duty checklists and address or escalate equipment malfunctions.
• Focus on the growth and well-being of the Squad and celebrate wins.
• Lead, coach, and develop the skills of Shift Supervisors and Squad Crew while learning restaurant operations alongside the General Manager.

Benefits

• Medical, dental, and vision insurance
• One week of paid vacation
• Paid sick time
• 401(k) retirement plan
• Free pizza, salad, and beverages
• Pet insurance
• Discounted gym membership
• Free counseling sessions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed