Restaurant Store Coach

MOD Pizza • Houston, TX

7d

About The Position

The Restaurant Store Coach is the second in command on the store leadership team. This role leads, coaches, and develops Shift Supervisors and Squad Crew while learning restaurant operations alongside the General Manager. The coach sets the tone for each shift, creates a welcoming atmosphere for employees and customers, and models MOD’s inclusive approach to the guest experience. The role supports the growth and well-being of the team and helps create a positive, supportive workplace.

Requirements

• At least 1 year of customer service or restaurant experience.
• Must be at least 18 years old.
• Previous experience coaching, teaching, and inspiring others.
• Proven success following and enforcing processes and standards, and correcting and coaching compassionately.
• Customer service skills and the ability to remain calm and focused.

Responsibilities

• Set and sustain the tone of the shift, keeping energy high.
• Create positive vibes and a welcoming atmosphere for Squad Crew and customers.
• Perform keyholder and cash-handling responsibilities.
• Listen to, acknowledge, and resolve concerns from Squad Crew and customers.
• Escalate issues requiring resolution to the Restaurant General Manager as appropriate.
• Manage shift-duty checklists and address or escalate equipment malfunctions.
• Focus on the growth and well-being of the Squad and celebrate wins.
• Lead, coach, and develop Shift Supervisors and Squad Crew.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• One week of paid vacation
• Paid sick time
• 401(k) retirement plan
• Free pizza, salad, and beverages
• Pet insurance
• Discounted gym membership
• Free counseling sessions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed