Store Associate Rx

CVS Health•Santa Ana, CA

About The Position

Work as part of the Pharmacy and Front Store Team to provide customers with a positive shopping experience and support customer satisfaction in accordance with CVS values. The position handles pharmacy and front-store customer service, prescription processing and pickup, register transactions, inventory activities, store cleanliness, merchandising, and operational support. Employees must follow applicable laws, CVS policies and procedures, workflow, and quality assurance standards while maintaining customer and patient confidentiality. Duties may vary by role and location; in select markets, collective bargaining agreement rules regarding Pharmacy Technicians apply. Depending on the role and location, COVID-19 vaccination, including boosters if required, may be required where allowed by law, subject to reasonable accommodation.

Requirements

Must be at least 16 years of age.
Licensure requirements vary by state.
Ability to perform the listed customer service, pharmacy operations, front-store activities, inventory management, and human resources support tasks.
Ability to stand for extended periods of time.
Ability to unload, load, and move trays or cases weighing up to 35 pounds to a height of 4 feet.

Nice To Haves

High school diploma or equivalent preferred, but not required.

Responsibilities

Greet customers courteously and professionally, answer questions and concerns, request additional help when needed, and maintain customer and patient confidentiality.
Answer telephone calls using the appropriate greeting.
Comply with federal and state laws and regulations, CVS policies and procedures, workflow requirements, and quality assurance standards.
Process prescriptions, including translating SIG codes, selecting products, counting and measuring drugs, handling vials and bottles, and labeling prescriptions.
Resolve third-party rejections and complete manual claim forms.
Complete prescription pickup procedures, including the Prescription Pick-Up Log, address validation, making the Offer to Counsel, and directing customers to a pharmacist or intern when applicable.
Communicate with healthcare professionals when permissible and in accordance with state law.
Retrieve and file prescriptions in accordance with state and federal law.
Perform register transactions, including cash, check, and charge transactions, and bag merchandise after sales.
Maintain prescription prioritization throughout prescription processing.
Participate in required store operational meetings and maintain a clean, organized, professional pharmacy department.
Access, input, and retrieve information using a computer.
Maintain inventory availability, follow inventory management procedures, use reports for replenishment, and remove outdated, damaged, or recalled merchandise for return.
Assist with putting away drug orders, except CIIs, as permitted by law.
Operate a cash register and follow company procedures for register performance.
Price merchandise, complete price changes and document counts, stock shelves, and work out reserve stock.
Clean and maintain the store, including break areas, restrooms, checkout areas, windows, and exterior areas; vacuum, dust, sweep, and remove rubbish.
Process photofinishing orders and issue rainchecks when requested.
Maintain the card department and cosmetic departments, including ordering, stocking, inventory, displays, signing, cleaning, and returns.
Reset departments and end caps according to planograms and display and sign weekly, promotional, and seasonal merchandise.
Prepare damaged merchandise for return by documenting counts and item numbers and sealing trays.
Complete in-store signing for shelves, displays, dump baskets, windows, and ceilings.
Follow company guidelines when responding to potential shoplifters.
Assist pharmacy personnel, complete minor in-store repairs, and help customers take large purchases to their vehicles.
Unload, load, and move trays or cases weighing up to 35 pounds, including lifting them to a height of 4 feet.
Support scheduling activities according to business needs and the workflow model.
Complete required training programs and submit required reports to field management and corporate.