Store Associate Rx

CVS Health • Santa Ana, CA

2d

About The Position

Work as part of the Pharmacy and Front Store Team to provide customers with a positive shopping experience and support customer satisfaction in accordance with CVS Health values. The role combines pharmacy support, front-store customer service and operations, inventory management, and assistance with scheduling and training activities. Pharmacy duties and licensure requirements may vary by state; in select markets, collective bargaining agreement rules regarding Pharmacy Technicians may apply. Depending on the role and location, COVID-19 vaccination may be required where legally permitted, subject to applicable accommodation provisions.

Requirements

• Must be at least 16 years of age.
• Meet applicable state licensure requirements; requirements vary by state.
• Ability to perform the listed pharmacy, customer-service, front-store, operations, and inventory tasks.
• Ability to stand for extended periods.
• Ability to load and unload trays or cases weighing up to 35 pounds to a height of 4 feet.

Nice To Haves

• High school diploma or equivalent is preferred but not required.

Responsibilities

• Greet customers courteously, answer questions and concerns, request help when needed, answer telephone calls appropriately, and maintain customer and patient confidentiality under HIPAA and company standards.
• Follow federal and state laws and regulations, CVS policies and procedures, pharmacy workflow, and quality-assurance standards.
• Maintain prescription prioritization; process prescriptions, including translating SIG codes, selecting products, counting and measuring drugs, handling vials and bottles, and labeling prescriptions.
• Resolve third-party rejections and complete manual claim forms.
• Complete register transactions and bag merchandise according to company procedures.
• Perform prescription pick-up procedures, maintain the Prescription Pick-Up Log, validate customer addresses, make the Offer to Counsel, and direct customers to a pharmacist or intern when applicable.
• Communicate with healthcare professionals when permitted by law; retrieve and file prescriptions according to state and federal law.
• Attend required store operational meetings and keep the pharmacy department clean, organized, and professional.
• Access, input, and retrieve information using the computer; stand for extended periods; assist front-store operations when needed.
• Maintain inventory and replenishment; pull outdated, damaged, or recalled merchandise for return; and put away drug orders, excluding CIIs, as permitted by law.
• Support front-store activities, including operating the cash register, assisting customers, pricing and stocking merchandise, maintaining store cleanliness and checkout areas, and answering calls.
• Perform front-store tasks such as processing photofinishing orders, issuing rainchecks, maintaining card and cosmetic departments, resetting displays and end caps, preparing damages and returns, completing in-store signing, working reserve stock, and assisting customers with large purchases.
• Follow company guidelines when responding to potential shoplifters and complete minor in-store repairs.
• Load, unload, and move trays or cases weighing up to 35 pounds, to a height of 4 feet.
• Support scheduling activities according to business needs and workflow; complete required training; and communicate required reports to field management and corporate.

Benefits

• Dental benefits, subject to hours worked and eligibility.
• Vision benefits, subject to hours worked and eligibility.
• Wellness resources.
• Employee discounts.
• Access to certain voluntary benefits and other programs, depending on hours worked and eligibility.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed