Store Associate Rx

CVS Health • Rushville, IN

4d • $15 - $19

About The Position

Work as part of the Pharmacy and Front Store Team to provide customers with a positive shopping experience and support customer satisfaction in accordance with CVS company values. The role includes customer service, pharmacy prescription processing and pick-up, register transactions, inventory management, front-store activities, and support for store operations. Pharmacy Technician licensure requirements vary by state, and applicable collective bargaining agreement rules may apply in select markets. Depending on the role and location, COVID-19 vaccination may be required where legally allowable, subject to reasonable accommodations.

Requirements

• Must be at least 16 years of age.
• Licensure requirements vary by state.
• Must be able to perform the listed customer service, pharmacy operations, front-store activities, inventory management, and human resources support tasks.
• Must be able to stand for extended periods.
• Must be able to load and unload trays and cases weighing up to 35 pounds to a height of four feet and move them between locations.

Nice To Haves

• High school diploma or equivalent preferred, but not required.

Responsibilities

• Greet customers courteously and professionally; assist pharmacy and front-store customers with questions, concerns, problems, and complaints, and request additional assistance when needed.
• Protect customer and patient confidentiality in accordance with HIPAA and company standards.
• Answer telephone calls using the appropriate greeting.
• Comply with federal and state laws, regulations, and CVS policies and procedures; follow CVS workflow and quality assurance standards.
• Prioritize prescriptions and process them, including interpreting SIG codes, selecting products, counting and measuring drugs, handling vials and bottles, and labeling prescriptions.
• Resolve third-party rejections and complete manual claim forms.
• Perform register transactions, including cash, check, and charge transactions, and bag merchandise after sales.
• Follow prescription pick-up procedures, complete the Prescription Pick-Up Log, validate customer addresses, make the Offer to Counsel, and direct customers to the Pharmacist or Intern when applicable.
• Communicate with healthcare professionals when permitted and in accordance with state law; retrieve and file prescriptions as required by state and federal law.
• Attend required store operational meetings and maintain a clean, organized, professional pharmacy department.
• Access, enter, and retrieve computer information; stand for extended periods; and assist front-store operations when needed.
• Maintain inventory availability by following inventory management procedures and using appropriate reports for replenishment.
• Remove outdated, damaged, and recalled merchandise and prepare it for return; assist with putting away drug orders, except CIIs, as permitted by law.
• Operate a cash register and follow company cash-register policies and procedures.
• Price merchandise, complete price changes and counts, stock shelves, work out reserve stock, and issue rainchecks when requested.
• Maintain store cleanliness, including break areas, restrooms, windows, checkout areas, and exterior areas; perform tasks such as vacuuming, dusting, sweeping, and rubbish removal.
• Process photofinishing orders and maintain checkout supplies and counters.
• Follow company guidelines when responding to potential shoplifters.
• Maintain card and cosmetic departments, including ordering, stocking, inventory, cleaning, setting displays, signage, and preparing returns.
• Reset departments and end caps according to planograms; display and sign weekly, promotional, and seasonal merchandise; and complete in-store signing.
• Prepare damaged merchandise for return by documenting counts and item numbers and sealing trays.
• Assist with minor in-store repairs, such as carriage poles and light bulbs, and help customers take large purchases to their vehicles.
• Load and unload trays and cases weighing up to 35 pounds to a height of four feet, and move them between locations.
• Support scheduling activities according to business needs and the workflow model; complete required training; and communicate required reports to field management and corporate.

Benefits

• Dental benefits, subject to hours worked and eligibility.
• Vision benefits, subject to hours worked and eligibility.
• Wellness resources, subject to hours worked and eligibility.
• Employee discounts, subject to hours worked and eligibility.
• Access to certain voluntary benefits and other programs, subject to hours worked and eligibility.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed