Store Associate Rx

CVS Health • Saint Peters, MO

3d • $15 - $19

About The Position

Work as part of the Pharmacy and Front Store Team to provide customers with a positive shopping experience and ensure customer satisfaction in accordance with CVS values. The role combines pharmacy support, front-store customer service and operations, inventory management, and assistance with scheduling and required reporting. Duties must be performed in compliance with applicable laws, CVS policies, procedures, workflow, and quality assurance standards. Licensure requirements vary by state. Depending on the role and location, COVID-19 vaccination may be required where legally permitted, subject to reasonable accommodation.

Requirements

• Must be at least 16 years of age.
• Must be able to perform the listed customer service, pharmacy operations, front-store activities, inventory management, and human resources support tasks.
• Must be able to stand for extended periods.
• Must be able to load, unload, and move trays and cases weighing up to 35 pounds to a height of four feet.
• Licensure requirements vary by state.

Nice To Haves

• High school diploma or equivalent is preferred, but not required.

Responsibilities

• Greet customers courteously and professionally, assist with questions and concerns, and request additional help when needed.
• Protect customer and patient confidentiality in accordance with HIPAA and company standards.
• Answer telephone calls using the appropriate greeting.
• Comply with federal and state laws and regulations and CVS policies and procedures.
• Follow CVS pharmacy workflows, maintain quality assurance standards, and prioritize prescriptions throughout processing.
• Process prescriptions, including translating SIG codes, selecting products, counting and measuring drugs, handling vials and bottles, and labeling prescriptions.
• Resolve third-party rejections and complete manual claim forms.
• Perform register transactions, including cash, check, and charge transactions, and bag merchandise after sales.
• Complete prescription pick-up procedures, including the Prescription Pick-Up Log, address validation, making the Offer to Counsel, and directing customers to a pharmacist or intern when applicable.
• Communicate with healthcare professionals when permitted by law.
• Retrieve and file prescriptions according to state and federal law.
• Participate in required store operational meetings and maintain a clean, organized, professional pharmacy department.
• Access, enter, and retrieve information using a computer.
• Assist with front-store operations as needed, including register operations, customer assistance, pricing, stocking, price changes, and store cleanliness.
• Process photofinishing orders; maintain checkout, card, and cosmetic departments; issue rainchecks; and follow company guidelines when responding to potential shoplifters.
• Reset departments and end caps according to planograms and display and sign weekly, promotional, and seasonal merchandise.
• Prepare damaged merchandise for return, complete in-store signing, work out reserve stock, and assist pharmacy personnel when needed.
• Complete minor in-store repairs and assist customers with large purchases by taking items to their vehicles.
• Load, unload, and move trays and cases weighing up to 35 pounds, lifting them to a height of up to four feet.
• Maintain inventory availability, use reports to support replenishment, remove outdated, damaged, and recalled merchandise, and put away drug orders except CIIs as permitted by law.
• Support scheduling activities according to business needs and workflow, complete required training, and communicate required reports to field management and corporate.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits and other programs, depending on hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed