Store Associate Rx

CVS Health • Valdosta, GA

17h

About The Position

Work as part of the Pharmacy and Front Store Team to provide customers with a positive shopping experience and support customer satisfaction in accordance with CVS values. The role includes pharmacy and front-store customer service, prescription processing and pickup, register transactions, store operations, inventory management, and assistance with pharmacy and front-store activities. Maintain customer and patient confidentiality and follow applicable laws, company policies, procedures, and quality standards. Depending on role and location, COVID-19 vaccination may be required where legally permitted, unless an accommodation is approved.

Requirements

• Must be at least 16 years of age.
• Meet licensure requirements applicable to the state.
• Ability to perform the listed customer-service, pharmacy, front-store, operational, and inventory tasks.
• Ability to stand for extended periods.
• Ability to unload, load, and move trays or cases weighing up to 35 pounds to a height of 4 feet.

Nice To Haves

• High school diploma or equivalent is preferred but not required.

Responsibilities

• Greet customers courteously and professionally, answer questions and concerns, request additional help when needed, and maintain customer and patient confidentiality.
• Answer telephone calls using the appropriate greeting.
• Comply with applicable federal and state laws and regulations, CVS policies and procedures, workflow requirements, and quality assurance standards.
• Maintain prescription prioritization and process prescriptions, including translating SIG codes, selecting products, counting and measuring drugs, handling containers, and labeling prescriptions.
• Resolve third-party rejections and complete manual claim forms.
• Perform register transactions, including cash, check, and charge transactions, and bag merchandise.
• Complete prescription pickup procedures, including maintaining the pickup log, validating customer addresses, making the Offer to Counsel, and directing customers to a pharmacist or intern when applicable.
• Communicate with healthcare professionals when permitted by state law; retrieve and file prescriptions as required by state and federal law.
• Attend required store operational meetings and maintain a clean, organized, professional pharmacy department.
• Access, input, and retrieve computer information; stand for extended periods; and assist with front-store operations as needed.
• Follow inventory procedures, use reports to maintain replenishment, remove outdated, damaged, or recalled merchandise for return, and put away drug orders except CIIs as permitted by law.
• Operate the cash register according to company policies; price merchandise; stock shelves; complete price changes; process photofinishing orders; issue rainchecks; and maintain checkout supplies and surfaces.
• Perform store-cleaning tasks, including cleaning break areas and restrooms, vacuuming, dusting and facing, cleaning windows, removing rubbish, maintaining the exterior, and sweeping.
• Maintain the card and cosmetic departments; reset departments and end caps according to planograms; display and sign promotional and seasonal merchandise; and prepare returns and damages.
• Follow company guidelines when responding to potential shoplifters and complete minor in-store repairs.
• Work reserve stock, assist customers with large purchases by taking them to vehicles, and move or load trays and cases weighing up to 35 pounds to a height of 4 feet.
• Support scheduling activities according to business needs and workflow, complete required training, and provide required reporting to field management and corporate.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits and other programs supporting physical, emotional, and financial well-being, subject to hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed