Store Associate RX

CVS Health • Starkville, MS

22h

About The Position

Work as part of the Pharmacy and Front Store Team to provide a positive shopping experience and customer satisfaction while serving customers according to CVS Health’s company values. The role supports pharmacy and front-store operations, customer service, prescription processing and pickup, inventory management, store upkeep, and administrative activities. Licensure requirements vary by state. Depending on the role and location, COVID-19 vaccination may be required where permitted by law, subject to reasonable accommodations.

Requirements

• Must be at least 16 years of age.
• Licensure requirements vary by state.
• Ability to perform the listed customer service, pharmacy, front-store, operations, inventory, and human resources support tasks.
• High school diploma or equivalent preferred, but not required.

Nice To Haves

• High school diploma or equivalent.

Responsibilities

• Greet customers courteously and professionally, answer questions and concerns, and request assistance when needed to support customer satisfaction.
• Protect customer and patient confidentiality in accordance with HIPAA and company standards; answer telephone calls using the appropriate greeting.
• Follow applicable federal and state laws, CVS policies and procedures, workflow requirements, and quality assurance standards.
• Maintain prescription priorities and process prescriptions, including translating SIG codes, selecting products, counting and measuring drugs, handling vials and bottles, and labeling prescriptions.
• Resolve third-party claim rejections and complete manual claim forms as needed.
• Perform register transactions, handle cash, checks, and charge transactions, and bag merchandise.
• Complete prescription pickup procedures, including the pickup log, address validation, the Offer to Counsel, and directing customers to a pharmacist or intern when applicable.
• Communicate with healthcare professionals when permissible and according to state law; retrieve and file prescriptions in accordance with state and federal law.
• Participate in required store operational meetings and keep the pharmacy department clean, organized, and professional.
• Access, enter, and retrieve computer information; stand for extended periods; assist with front-store operations as needed.
• Maintain inventory availability by following inventory policies, using reports for replenishment, removing outdated, damaged, or recalled merchandise, and assisting with drug orders as permitted by law (excluding CIIs).
• Operate the front-store cash register and follow company cash-register policies and procedures.
• Price merchandise, stock shelves, complete price changes, maintain checkout supplies and surfaces, and issue rainchecks when requested.
• Perform store cleaning and upkeep, including break areas, restrooms, floors, windows, rubbish removal, and exterior maintenance.
• Process photofinishing orders and maintain card and cosmetic departments, including ordering, stocking, inventory, displays, signage, and returns.
• Reset departments and end caps according to planograms; display and sign weekly, promotional, and seasonal merchandise; prepare damages and complete in-store signage.
• Follow company guidelines when responding to potential shoplifters and assist customers with large purchases by taking items to their vehicles.
• Complete minor in-store repairs, work reserve stock, and load, unload, and move trays or cases weighing up to 35 pounds to a height of four feet.
• Support scheduling activities according to business needs and workflow, complete required training, and provide required reporting to field management and corporate.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits and other programs, subject to hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed