Store A Manager

Circle K Stores•Broadview Heights, OH

3d•Onsite

About The Position

The Store A Manager leads store operations and directly supervises two or more full-time employees. The role is responsible for staffing, training, scheduling, customer service, store standards, employee development and communications, merchandise presentation, and financial performance. The manager analyzes sales and expenses, manages budgets and merchandise margins, safeguards funds, and reports discrepancies to the District Manager. The position requires at least 50 hours of work per week and may involve working all shifts, weekends, and holidays. Approximately 95% of work is indoors, with some outdoor duties such as cleaning parking lots, gas pumps, and taking out garbage. The work may include exposure to cold or warm temperature extremes and occasional noise. The manager works with minimum direction and periodic supervision.

Requirements

High school diploma or equivalent plus 1 to 2 years of retail work experience, or an equivalent combination of education, training, and work experience; preferred.
Ability to supervise and train employees in the use of equipment, tools, and materials described in the Customer Service Representative, Lead CSR, and Store Assistant job descriptions.
Ability to supervise and manage functions listed in the Customer Service Representative, Lead CSR, and Store Assistant job descriptions.
Ability to use a computer, or acquire the skills needed to use one for reports, inventory control, cash control, employment forms, and related tasks.
Valid driver’s license and dependable transportation.
Ability to have open availability.
Ability to communicate orally and in writing in English.
Ability to perform the essential duties and physical functions of the position and work in the described conditions.
Ability to operate a motor vehicle.
Ability to sit for long periods of time.
Ability to work a minimum of 50 hours per week.
Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead and up to 50 pounds from ground to waist.
Ability to grasp, reach, and manipulate objects with hands throughout the shift, with eye-hand coordination.
Ability to push or pull with the arms using up to 20 pounds of force.
Ability to reach overhead, bend and twist at the waist, stoop, kneel, squat, push, and pull.
Ability to work alone and stand and/or walk for an entire shift.
Ability to operate a cash register and/or computer keyboard.
Ability to work in cold or warm temperature extremes and tolerate occasional noise.
Ability to climb a ladder as needed to store or retrieve materials or place and remove signs.
Food Server certificate (e.g., ServSafe) and Food Safety Management certification may be required.

Responsibilities

Directly supervise the activities of two or more full-time employees, potentially including Assistant Managers, Lead Representatives, and Customer Service Representatives.
Recruit, hire, train, counsel, mentor, motivate, and manage employees using non-discriminatory practices.
Assign tasks and maintain a clean, stocked, organized, and well-kept store according to company standards.
Schedule employees according to company guidelines and business needs to maximize customer service and maintain the store image.
Build positive, professional relationships with suppliers and resolve customer complaints promptly and professionally.
Maintain regular and predictable onsite attendance and promote a safe, positive image in the neighboring community.
Prepare timely employee performance appraisals in Workday, including required check-ins and anniversary reviews, and provide performance-based feedback.
Train employees on customer service, store image, marketing execution, safety, cash awareness, and company expectations; ensure required training is completed on time.
Establish timely employee communications and ongoing communication meetings with store employees and the District Manager.
Evaluate store needs and develop action plans to meet objectives; organize and maintain store files and manuals.
Ensure required and requested reports are completed accurately and on time.
Ensure merchandise is stocked, attractively displayed, and correctly priced, and that required employment posters and signs are accessible to employees.
Analyze daily sales and expenses and take action to maximize sales and net profits; budget and forecast P&L lines and manage merchandise margins.
Safeguard and account for money received and disbursed, perform financial analyses, and notify the District Manager of sales, cash, inventory, or operating discrepancies.
Perform other duties as assigned.
Work a minimum of 50 hours per week and, as needed, work all shifts, weekends, and holidays.
Perform some outdoor work, including cleaning parking lots and gas pumps and taking out garbage.