Store A Manager
About The Position
The Store A Manager leads store operations and directly supervises two or more full-time employees, potentially including Assistant Managers, Lead Representatives, and Customer Service Representatives. The manager recruits, hires, trains, schedules, mentors, and evaluates employees, while ensuring customer service, store appearance, marketing execution, safety, and operational standards are maintained. The role builds professional relationships with suppliers and customers, addresses complaints, maintains regular onsite attendance, and promotes a positive public image in the community. It includes communicating with store employees and the District Manager, planning actions to meet store objectives, maintaining records, overseeing reports and merchandise presentation, and ensuring required employment posters and signs are accessible. The manager analyzes sales and expenses, budgets and forecasts profit-and-loss lines, manages merchandise margins, safeguards funds, and reports discrepancies to the District Manager. The position requires at least 50 hours per week, with work possible on all shifts, weekends, and holidays. Approximately 95% of work is indoors, though the manager may also clean parking lots and gas pumps and take out garbage. Work includes occasional exposure to cold temperatures and noise, and is performed with minimum direction and periodic supervision.
Requirements
- High school diploma or equivalent, plus 1 to 2 years of retail work experience, or an equivalent combination of education, training, and work experience; listed as preferred.
- Ability to supervise and train employees in the use of equipment, tools, and materials described in the Customer Service Representative, Lead CSR, and Store Assistant job descriptions.
- Ability to supervise and manage the functions described in the Customer Service Representative, Lead CSR, and Store Assistant job descriptions.
- Ability to use a computer or acquire the skills to do so, including completing and analyzing reports and handling inventory control, cash control, and employment-related forms.
- Valid driver’s license and dependable transportation.
- Open availability.
- Ability to communicate orally and in writing in English.
- Ability to perform the essential duties and physical functions of the job and work in the described conditions.
- Ability to operate a motor vehicle.
- Ability to sit for long periods of time.
- Ability to work a minimum of 50 hours per week.
- Ability to work on all shifts, weekends, and holidays.
- Ability to work alone and with minimum direction and periodic supervision.
- Ability to stand and/or walk for an entire shift; grasp, reach, and manipulate objects; and operate a cash register and/or computer keyboard.
- Ability to lift and/or carry up to 30 pounds from ground to overhead occasionally, and up to 50 pounds from ground to waist occasionally.
- Ability to push or pull with arms up to 20 pounds, reach overhead, bend and twist at the waist, stoop, kneel, squat, push, and pull.
- Ability to tolerate cold or warm temperature extremes, occasional noise, and occasional work in a walk-in cooler or freezer and outdoors.
- May be required to climb a ladder to store or retrieve materials or place and remove signs.
Nice To Haves
- Food Server certificate, such as ServSafe, and Food Safety Management certification may be required.
Responsibilities
- Directly supervise the activities of two or more full-time employees.
- Recruit, hire, train, schedule, counsel, mentor, motivate, and manage employees in accordance with company guidelines and non-discrimination practices.
- Assign tasks to keep the store clean, stocked, organized, and maintained to company standards.
- Promote excellent customer service and resolve customer complaints in a timely, professional manner.
- Develop positive, professional relationships with suppliers and promote a safe, positive image in the neighboring community.
- Maintain regular, predictable onsite attendance.
- Prepare timely performance appraisals and performance-based feedback, including specified check-ins and anniversary reviews in Workday.
- Train employees in customer service, store image, marketing execution, safety procedures, cash awareness, and company expectations; ensure required training is completed on time.
- Ensure employees receive timely communications and hold periodic communications meetings with store employees and the District Manager.
- Evaluate store needs and develop action plans to achieve objectives.
- Organize and maintain store files and manuals; ensure required reports are completed accurately and on time.
- Ensure merchandise is stocked, attractively displayed, and priced correctly, and required employment posters and signs are accessible.
- Analyze daily sales and expenses and take action to maximize sales and net profits.
- Budget and forecast profit-and-loss lines, and understand and manage merchandise margins.
- Safeguard and account for money received and disbursed, and perform other financial analysis needed to maximize sales and net profits.
- Notify the District Manager of sales, cash, inventory, or operating discrepancies.
- Perform store work including cleaning parking lots and gas pumps and taking out garbage, as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
