Storage Customer Service Representative

U-Haul•Grants Pass, OR

2d•Onsite

About The Position

The Storage Customer Service Representative works as part of a support team to provide customer service and assist with facility operations. The role supports the site manager, helps customers with storage rentals, and performs routine property upkeep. It also includes inspecting and maintaining equipment and helping customers dispatch and return equipment using current technology. On-the-job education and ongoing training through U-Haul University are provided.

Requirements

Have a driver’s license and be able to maintain a clean driving record.
Have excellent communication skills.
Be available to work on weekends and holidays.
Be legally authorized to work in the United States and not require employer sponsorship.

Responsibilities

Support the site manager with facility operations.
Answer phone inquiries from active and prospective customers.
Show storage units, explain rental agreement terms, and prepare rental contracts.
Perform general routine property cleanup and minor repair work.
Ensure vacant storage units are clean, dry, secure, and available for new customers.
Inspect and maintain equipment.
Assist customers with dispatching and returning equipment using up-to-date technology.
Participate in ongoing continuous education through U-Haul University.
Perform other duties as assigned.

Benefits

Career stability and opportunities for advancement.
Mindset App reimbursement.
Gym reimbursement program.
Health insurance and prescription plans, if eligible.
Paid holidays, vacation, and sick days, if eligible.
Life insurance.
MetLaw legal program.
MetLife auto and home insurance.
Discounts on Apple products, Dell computers, cell phone plans, hotels, and more.
401(k) Savings Plan.
Employee Stock Ownership Plan (ESOP).
24-hour physician available for kids.
Dental and vision plans.
Business travel insurance.
You Matter EAP.
LifeLock Identity Theft Protection.
Critical Illness/Group Accident Insurance.
Dave Ramsey’s SmartDollar Program.
$100 hiring bonus.
$300 cash bonus upon completion of U-Haul Equipment Inspection and Verification through the 1-2-3 Punch Certification Program.