Customer Service Representative (Self Storage)

Mini Mall Storage Properties•Louisville, KY

10d•Onsite

About The Position

Mini Mall Storage Properties is seeking a Customer Service Representative to support customers and property operations at a self-storage facility. The role combines customer service, sales, and facility operations, helping customers select storage solutions while maintaining a safe, clean, secure, and welcoming property. The position offers a full-time daytime schedule, with no late nights, early mornings, or Sundays. The company describes its culture as safety-first and team-oriented and highlights career growth opportunities in a rapidly expanding organization.

Requirements

High school diploma or equivalent.
Strong communication and organizational skills.
Comfort working independently and managing multiple priorities.
Basic computer skills, including Microsoft Office.
A background check is required as part of the hiring process.

Nice To Haves

Experience in customer service, sales, retail, hospitality, or property management is an asset.

Responsibilities

Assist customers in person, by phone, and online.
Convert leads into rentals through consultative selling and relationship building.
Complete rental agreements, payments, and customer documentation accurately.
Support collections, delinquency management, and auction processes.
Conduct property inspections and maintain unit inventory.
Ensure the facility meets cleanliness, safety, security, and brand standards.
Process payments and complete daily business reconciliation.
Support maintenance and property improvement initiatives.
Occasionally lift, carry, and transport materials, equipment, and other items weighing up to 50 pounds.