Storage Customer Service Representative

U-Haul•Brentwood, NH

3d•Onsite

About The Position

The Storage Customer Service Representative works as part of a support team to provide customer service and assist with storage facility and U-Haul center operations. The role supports the site manager, assists customers with storage rentals and U-Haul products and services, and inspects and maintains equipment. It also uses smartphone-based technology to manage rentals and inventory. On-the-job education is offered, including certification for propane filling and forklift operation. The position requires a driver’s license and includes visiting a secondary facility at 25 Main St, Fremont, NH 03044.

Requirements

Driver’s license and ability to maintain a clean driving record.
Excellent communication skills.
Available to work on weekends and holidays.
Applicants must be legally authorized to work in the United States and must not require employer sponsorship.
U-Haul will not hire or re-hire nicotine product users in the states listed in the posting, consistent with applicable state law.

Responsibilities

Support the site manager with facility operations.
Answer phone inquiries from active and prospective customers.
Show storage units, explain rental agreement terms, and prepare rental contracts.
Perform routine property cleanup and minor repairs.
Ensure vacant storage units are clean, dry, secure, and ready for new customers.
Assist customers inside and outside a U-Haul center with U-Haul products and services.
Use smartphone-based U-Scan technology to manage rentals and inventory.
Move and hook up U-Haul trucks and trailers.
Clean and inspect equipment on the lot, including checking fluid levels.
Answer customer questions and explain products and services.
Prepare rental invoices and accept returned rental equipment.
Install hitches and trailer wiring.
Fill propane; certification is offered through U-Haul after employment.
Drive a forklift; certification is offered through U-Haul after employment.
Participate in ongoing education through U-Haul University.
Perform other duties as assigned.

Benefits

$100 hiring bonus.
$300 cash bonus upon completion of U-Haul Equipment Inspection and Verification through the 1-2-3 Punch Certification Program at retail stores.
Career stability and opportunities for advancement.
Mindset App Reimbursement.
Gym Reimbursement Program.
Health insurance and prescription plans, if eligible.
Paid holidays, vacation, and sick days, if eligible.
Life insurance.
MetLaw Legal program.
MetLife auto and home insurance.
Discounts on Apple products, Dell computers, cell phone plans, hotels, and more.
401(k) Savings Plan.
Employee Stock Ownership Plan (ESOP).
24-hour physician available for kids.
Dental and vision plans.
Business travel insurance.
You Matter EAP.
LifeLock Identity Theft Protection.
Critical Illness/Group Accident Insurance.
Dave Ramsey’s SmartDollar Program.
Paid hands-on working interviews.