Full-Time Stockroom Operations Supervisor

Kohl's•Rochester Hills, MI

About The Position

The Stockroom Operations Supervisor is an expert in store operational processes who supervises store operations and works alongside associates to deliver excellent customer service and operational efficiency. The role teaches, coaches, develops, and supervises associates while completing operational processes with a focus on consistent execution and efficiency. The position supports freight processing, receiving, stockroom management, inventory accuracy, floor replenishment, and omni-channel fulfillment. It also supports training new operations associates and partners with the merchandising team on product placement and brand standards. All Supervisor roles at Kohl’s lead with integrity, foster teamwork, coach associates, uphold customer service and operational standards, mitigate loss, monitor resources and performance, reinforce company policies and safety practices, and perform key-holder duties such as opening and closing the store. Other responsibilities may be assigned.

Requirements

Must be at least 18 years of age.
Experience supervising teams or associates, including coaching to achieve daily goals.
Strong verbal and written communication and interpersonal skills.
Flexible availability, including days, nights, weekends, and holidays.
Ability to perform the accountabilities listed in the “What You’ll Do” section.
Ability to satisfactorily complete company training programs and comply with dress code requirements.
Basic math and reading skills, legible handwriting, and basic computer operation.
Ability to operate and communicate on multiple-frequency devices, handheld scanners, and other technology equipment as directed.
Ability to maintain prompt and regular attendance and meet company scheduling requirements.
Ability to lift up to 50 pounds frequently and occasionally lift over 50 pounds with a two-person lift.
Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push, and pull frequently.
Ability to stand and walk for the duration of a scheduled shift, at least 8 hours.
Ability to visually verify information and locate and inspect merchandise.
Ability to comply with health and safety standards.

Nice To Haves

Two years of experience in retail or a similar industry.

Responsibilities

Execute operational processes, including freight unload, receiving, product processing, stockroom management, and omni-channel fulfillment.
Support inventory accuracy by completing required merchandise disposition practices accurately and on time.
Maintain appropriate sales-floor product levels by processing incoming freight, managing the stockroom, and directing floor replenishment based on sell-through and seasonal changes.
Support training for new operations hires on process best practices, inventory procedures, productivity standards, and the use of Kohl’s tools and resources.
Partner with the store merchandising team to merchandise incoming product and ensure appropriate product placement and brand standards.
Lead with integrity and honesty, foster teamwork, and support an engaged and inclusive culture.
Model, guide, and provide direction to associates, including coaching them toward daily goals.
Demonstrate and coach customer service practices, anticipate customer needs, and resolve issues satisfactorily.
Support operational standards, shortage mitigation, and merchandising presentation, including accurate pricing and proper signing.
Prevent loss by educating associates, monitoring store activity and product protection standards, and partnering with Loss Prevention.
When assigned by a store executive as leader on duty, monitor and adjust resources to address customer needs and workload demands.
Use key performance indicators to make informed business decisions that drive store results.
Complete multiple tasks within established timeframes.
Train, monitor, and reinforce company policies, procedures, standards, and guidelines.
Maintain adherence to company safety policies for associates and customers.
Perform key-holder duties, including opening and closing store processes and providing direction to associates.
Complete other responsibilities as assigned.