About The Position

The Stockroom Operations Supervisor is an expert in store operational processes who supervises store operations while working alongside and leading associates to deliver excellent customer service and operational efficiency. The role teaches, coaches, develops, and supervises associates while completing operational processes with a focus on consistent execution and efficiency. The position also includes key holder responsibilities, including opening and closing the store and directing associates.

Requirements

  • Must be at least 18 years of age.
  • Experience supervising teams or associates, including coaching them to achieve daily goals.
  • Strong verbal and written communication and interpersonal skills.
  • Flexible availability, including days, nights, weekends, and holidays.
  • Basic math and reading skills, legible handwriting, and basic computer operation.
  • Ability to perform the stated job accountabilities and complete company training programs.
  • Ability to comply with dress code, attendance, scheduling, and health and safety requirements.
  • Ability to lift up to 50 pounds frequently and occasionally lift more than 50 pounds with a two-person lift.
  • Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push, and pull frequently.
  • Ability to stand and walk for the duration of a scheduled shift, at least 8 hours.
  • Ability to visually verify information and locate and inspect merchandise.

Nice To Haves

  • Two years of experience in retail or a similar industry.

Responsibilities

  • Execute operational processes, including freight unloading, receiving, product processing, stockroom management, and omnichannel fulfillment.
  • Support inventory accuracy by completing required merchandise disposition practices accurately and on time.
  • Maintain appropriate sales-floor product levels by processing incoming freight, managing the stockroom, and directing floor replenishment according to sell-through and seasonal changes.
  • Support new-hire training for the operations team, including process best practices, inventory procedures, productivity standards, and use of company tools and resources.
  • Partner with the merchandising team on incoming product placement and brand standards.
  • Lead with integrity and honesty and foster teamwork in an engaged, inclusive culture.
  • Exercise good judgment and involve appropriate partners when needed.
  • Model, guide, and provide direction to associates; coach a customer-service mindset and support resolution of customer issues.
  • Support operational standards, shortage mitigation, and merchandising presentation, including accurate pricing and signing.
  • Prevent loss by educating associates, monitoring store activity and product protection standards, and partnering with Loss Prevention.
  • When assigned by a store executive as leader on duty, monitor and adjust resources to support customer needs and workload demands.
  • Use key performance indicators to make informed business decisions that drive store results.
  • Accomplish multiple tasks within established timeframes.
  • Train, monitor, and reinforce company policies, procedures, standards, and guidelines.
  • Maintain adherence to company safety policies.
  • Open and close the store and provide direction to associates as a key holder.
  • Complete other responsibilities as assigned.
  • Complete company training, comply with dress code and scheduling requirements, and maintain prompt and regular attendance.
  • Operate and communicate using multiple-frequency devices, handheld scanners, and other technology equipment as directed.

Benefits

  • Paid time off and vacation buy program
  • Parental leave
  • Medical, dental, and vision coverage
  • Short- and long-term disability programs
  • Accident protection and critical illness plans
  • 401(k)
  • Flexible spending accounts
  • Associate discount programs with Kohl’s partners
  • Life insurance, including options for family or pets
  • Legal assistance
  • Adoption assistance
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