(USA) Stocking 2 Coach, Non-Complex, Management
About The Position
The Stocking 2 Coach leads and develops teams and oversees operations in a designated store area. The role teaches and trains associates, listens to and provides feedback to them, tours the store, and communicates and collaborates across levels about store operations, merchandising, technology, business initiatives, and company direction. The Coach leads change efforts and gives teams clear expectations and guidance to implement business solutions and meet objectives. The role models and supports Walmart’s customer service standards, resolves customer needs and complaints, and leads process improvements to deliver a high-quality customer experience. The Coach reviews profit and loss statements, assists with budgeting and forecasting, controls expenses, monitors merchandise presentation and inventory flow, and develops plans to reduce shrink and achieve sales and profit goals. The Coach supervises, hires, trains, mentors, and develops associates; assigns duties; sets expectations; recognizes contributions; and promotes a sense of belonging. The role coordinates work with stakeholders, tracks progress toward goals, identifies improvement opportunities, ensures compliance with company policies and ethical standards, and supports continuous learning and company initiatives.
Requirements
- Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
- Attend and successfully complete all job-required trainings and assessments.
- At facilities that sell firearms, successful completion of a firearms-specific criminal background check and firearms authorized training is required.
- At facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- General work experience supervising five or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.
Responsibilities
- Lead, teach, train, and develop teams; listen to associates, tour stores, and provide feedback.
- Communicate and collaborate with associates at all levels regarding store operations, technology, business initiatives, merchandising, and company direction.
- Lead company change efforts and provide clear expectations and guidance for implementing business solutions.
- Model exceptional customer service and support customer service initiatives, including community outreach programs.
- Resolve customer needs, complaints, and issues; develop action plans to correct deficiencies and improve customer experience.
- Review and evaluate profit and loss statements; assist with budgeting, forecasting, and expense control in the designated business area.
- Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes.
- Develop and implement action plans to mitigate shrink and achieve sales and profit goals.
- Hire, train, mentor, supervise, and develop associates; assign duties, set expectations, provide recognition, and support staffing needs.
- Build accountability, communicate goals and objectives, measure progress, and identify and address improvement opportunities.
- Coordinate job-related activities and assignments and maintain relationships with key stakeholders.
- Ensure compliance with company policies and procedures and support the company’s mission, values, ethics, and Open Door Policy.
- Promote a workplace culture of belonging, collaboration, integrity, customer focus, and continuous improvement.
Benefits
- Competitive pay and performance-based bonus awards.
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
