(USA) Stocking 2 Coach, Non-Complex, Management
About The Position
The Stocking 2 Coach leads and develops teams, supports store operations, and drives customer service and financial performance in the designated store area. The role teaches, trains, and listens to associates; communicates business initiatives and company direction; leads change; sets expectations; and provides guidance to implement business solutions. It models exceptional customer service and supports customer service initiatives, resolves customer needs and complaints, and leads improvements to the customer experience. The position reviews profit-and-loss statements, assists with budgeting and forecasting, controls expenses, monitors merchandise presentation, seasonal transitions, inventory flow, and operational processes, and develops action plans to reduce shrink and achieve sales and profit goals. It supervises and develops associates through hiring, training, mentoring, assigning duties, setting expectations, recognition, and fostering belonging. The Coach coordinates assignments and stakeholder relationships, tracks progress toward goals, identifies improvement opportunities, supports company policies and values, and ensures compliance with company processes. The role is expected to uphold Walmart’s values and standards of integrity, respect individuals, serve customers and members, and strive for excellence through continuous improvement, learning, and adaptation to new technologies. The position is based at the Walmart location at 1140 E Stuart Dr, Galax, Virginia.
Requirements
- At least 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
- Complete all job-required trainings and assessments successfully.
- For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
- For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.
Responsibilities
- Lead, teach, train, and develop teams; listen to associates, tour stores, and provide feedback.
- Communicate and collaborate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
- Lead company change efforts and provide clear expectations and guidance for implementing business solutions.
- Model customer service standards and support customer service initiatives, including community outreach; resolve customer needs, complaints, and issues.
- Develop and implement action plans to correct deficiencies and improve the customer experience.
- Review profit-and-loss statements; assist with budgeting and forecasting; and control expenses in the designated business area.
- Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; develop action plans to mitigate shrink and achieve sales and profit goals.
- Hire, train, mentor, supervise, and recognize associates; assign duties, set expectations, and promote belonging.
- Coordinate job-related activities and assignments, maintain stakeholder relationships, communicate objectives, measure progress, and address improvement opportunities.
- Ensure compliance with company policies and procedures, and support the company mission, values, ethics, and Open Door Policy.
- Promote continuous learning, adoption of new technologies, accountability, and support for associates through change.
Benefits
- Competitive pay and performance-based bonus awards.
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U tuition, books, and fees paid for eligible education programs.
- PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
