(USA) Stocking 2 Coach, Non-Complex, Management

Walmart•Mason City, IA

5d•Onsite

About The Position

The Stocking 2 Coach leads and develops associates while overseeing store-area operations. The role teaches and trains associates, communicates company direction and business initiatives, supports change efforts, sets clear expectations, and helps teams implement business solutions. It models exceptional customer service and helps resolve customer needs, complaints, and issues, while developing action plans and process improvements to enhance the customer experience. The Coach is accountable for the designated area’s financial performance and sales. Responsibilities include reviewing profit and loss statements, assisting with budgeting and forecasting, controlling expenses, overseeing merchandise presentation, seasonal transitions, inventory flow, and operational processes, and reducing shrink to meet sales and profit goals. The role hires, trains, mentors, assigns duties to, recognizes, and develops associates, while promoting belonging and meeting staffing needs. The position coordinates and oversees job-related activities, builds stakeholder relationships, supports plans and initiatives, establishes goals and accountability, measures progress, addresses improvement opportunities, and promotes adaptability and continuous learning. It ensures compliance with company policies, procedures, values, and ethical standards, and supports the Open Door Policy. The role is expected to demonstrate Walmart’s values by respecting individuals, acting with integrity, serving customers and members, and striving for excellence.

Requirements

At least 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
Attend and successfully complete all job-required trainings and assessments.
For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
For facilities that sell only ammunition and have applicable state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

Lead, teach, train, and develop associates; listen actively, tour stores, and provide feedback.
Communicate and collaborate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
Introduce and lead company change efforts, provide clear expectations and guidance, and communicate business objectives to teams.
Model and demonstrate customer service standards and support customer-service initiatives, including community outreach programs.
Resolve customer needs, complaints, and issues; develop action plans to correct deficiencies and lead process improvements for a high-quality customer experience.
Drive financial performance and sales in the designated store area by reviewing profit and loss statements and assisting with budgeting, forecasting, and expense control.
Oversee merchandise presentation, seasonal transitions, inventory flow, and operational processes; develop and implement plans to mitigate shrink and achieve sales and profit goals.
Hire, train, mentor, supervise, and recognize associates; assign duties, set expectations, promote belonging, and develop qualified associates to meet staffing needs.
Coordinate and oversee job-related activities and assignments; maintain stakeholder relationships and support plans and initiatives that meet customer and business needs.
Set and communicate goals and objectives, build accountability, measure progress, identify improvement opportunities, and promote adaptability and continuous learning.
Ensure compliance with company policies and procedures and support company mission, values, ethics, and integrity, including use of the Open Door Policy.
Model Walmart values, build trusting relationships, communicate with impact, empower and develop talent, and encourage continuous improvement and learning.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
Performance-based bonus awards and annual or quarterly performance bonuses.
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.