(USA) Stocking 2 Coach, Non-Complex, Management

Walmart • Raleigh, NC

2d • Onsite

About The Position

The Stocking 2 Coach leads and develops teams, supports store operations, and drives customer service and financial performance in the designated store area. The role teaches and trains associates, communicates company direction and business initiatives, leads change efforts, and sets clear expectations. It models Walmart’s customer-service standards and helps resolve customer needs, complaints, and issues.

The Coach reviews profit and loss statements, assists with budgeting and forecasting, controls expenses, and oversees merchandise presentation, seasonal transitions, inventory flow, and operational processes. The role develops action plans to reduce shrink and meet sales and profit goals, and supervises hourly associates through hiring, training, mentoring, work assignments, recognition, and performance expectations.

The position coordinates work with key stakeholders, tracks progress toward business goals, identifies improvement opportunities, supports company policies and procedures, and promotes Walmart’s values, ethics, integrity, belonging, continuous learning, and customer-first approach.

Requirements

• Meet one of the following minimum qualifications: 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
• Attend and successfully complete all job-required trainings and assessments.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Responsibilities

• Lead, teach, train, and develop associates; listen to associates, tour stores, and provide feedback.
• Communicate and collaborate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
• Lead company change efforts and provide clear expectations and guidance for implementing business solutions.
• Model customer-service standards and support customer-service initiatives, including community outreach programs.
• Help resolve customer needs, complaints, and issues; develop action plans to correct deficiencies and improve customer experience.
• Drive financial performance and sales in the designated store area by reviewing profit and loss statements and assisting with budgeting, forecasting, and expense control.
• Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develop and implement action plans to mitigate shrink and achieve sales and profit goals.
• Supervise, hire, train, mentor, and recognize hourly associates; assign duties, set expectations, and promote a sense of belonging.
• Recruit and develop qualified associates to meet staffing needs and support company growth.
• Coordinate and oversee job-related activities and assignments; maintain relationships with key stakeholders and support plans addressing customer and business needs.
• Set and communicate goals, build accountability, measure progress, identify improvement opportunities, and promote adaptability and continuous learning.
• Ensure compliance with company policies and procedures and support the company mission, values, ethics, and integrity.
• Use the Open Door Policy and provide direction and guidance on applying policies and procedures in business processes.
• Support Walmart’s goal of becoming a regenerative company through positive impact, belonging, waste elimination, and local giving.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
• Annual or quarterly performance bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree