(USA) Stocking 2 Coach, Non-Complex, Management

Walmart • Clarksville, TN

5d • Onsite

About The Position

The Stocking 2 Coach leads and develops store teams, supports store operations and company initiatives, and drives customer service and financial performance in the designated store area. The role involves coaching associates, setting expectations, implementing business solutions, and communicating company direction and change efforts.

The Coach helps ensure exceptional customer experiences by modeling Walmart’s One Best Way service model, supporting customer service initiatives, resolving customer concerns, and leading process improvements. The role also reviews profit and loss performance, supports budgeting and expense control, oversees merchandise presentation, seasonal transitions, inventory flow, and operational processes, and develops plans to reduce shrink and meet sales and profit goals.

The position includes hiring, training, mentoring, recognizing, and supervising associates; assigning duties; and fostering a workplace where associates feel they belong and can develop. The Coach coordinates work with stakeholders, tracks progress toward goals, identifies improvement opportunities, supports compliance with company policies, and promotes Walmart’s values, ethics, integrity, customer focus, continuous improvement, and learning.

Requirements

• Meet one of the following minimum qualification paths: 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
• Attend and successfully complete all job-required trainings and assessments.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

• Lead, teach, train, and develop associates through store tours, active listening, and feedback.
• Communicate and collaborate with associates at all levels regarding store operations, technology, business initiatives, merchandising, and company direction.
• Lead company change efforts and provide clear expectations and guidance for implementing business solutions.
• Model and demonstrate exceptional customer service standards using the One Best Way service model.
• Manage and support customer service initiatives, resolve customer needs and complaints, and develop action plans to correct deficiencies and improve the customer experience.
• Review and evaluate profit and loss statements; assist with budgeting, forecasting, and expense control in the designated business area.
• Oversee merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develop and implement action plans to mitigate shrink and achieve sales and profit goals.
• Hire, train, mentor, supervise, and recognize associates; assign duties, set expectations, and support staffing needs and associate development.
• Promote a workplace culture of belonging and develop qualified associates to support company growth.
• Coordinate job-related activities and assignments, maintain relationships with key stakeholders, and support plans that meet customer and business needs.
• Set and communicate goals, build accountability, measure progress, identify improvement opportunities, demonstrate adaptability, and promote continuous learning.
• Ensure compliance with company policies and procedures and support company mission, values, ethics, and integrity.
• Support the Open Door Policy and provide direction and guidance on applying company policies in business processes and practices.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
• Performance-based bonus awards, including annual or quarterly performance bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed