(USA) Stocking 2 Coach, Non-Complex, Management
About The Position
The Stocking 2 Coach leads and develops teams to deliver store operations, customer service, and financial results in the designated store area. The role teaches and trains associates, listens to their feedback, tours the store, and communicates company direction, business initiatives, merchandising priorities, and operational expectations. It also supports company change efforts and uses technology to implement business solutions. The Coach models exceptional customer service and leads customer service initiatives, resolves customer issues, and develops action plans to address deficiencies and improve the customer experience. The position reviews profit-and-loss statements, supports budgeting and forecasting, controls expenses, monitors merchandise presentation, seasonal transitions, inventory flow, and operational processes, and works to mitigate shrink and achieve sales and profit goals. The role hires, trains, mentors, assigns duties to, recognizes, and develops associates; sets clear expectations; and promotes a workplace where associates feel a sense of belonging. It coordinates work with key stakeholders, establishes and measures goals, addresses improvement opportunities, supports compliance with company policies, and models Walmart’s values, ethics, and standards. Coaches are expected to foster collaboration and continuous learning, use data to make decisions, adapt to change, and support Walmart’s goal of becoming a regenerative company.
Requirements
- At least 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
- Complete all required job trainings and assessments.
- For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
- For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.
Responsibilities
- Lead, train, develop, and listen to associates; tour stores and provide feedback and guidance on store operations.
- Communicate and implement company direction, business initiatives, merchandising priorities, technology, and change efforts.
- Model customer-service standards and lead customer-service initiatives, including resolving customer complaints and issues.
- Develop and implement action plans to address deficiencies and improve the customer experience.
- Review profit-and-loss statements and assist with budgeting, forecasting, and expense control for the designated business area.
- Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; mitigate shrink and work toward sales and profit goals.
- Hire, train, mentor, and supervise associates; assign duties, set expectations, recognize performance, and develop talent to meet staffing needs.
- Coordinate job-related activities and assignments with key stakeholders, establish goals, measure progress, and address improvement opportunities.
- Ensure compliance with company policies and procedures and support company values, ethics, and standards.
- Promote a culture of belonging, collaboration, accountability, integrity, customer focus, and continuous improvement.
- Support Walmart’s goal of becoming a regenerative company through positive impact, waste elimination, and local giving.
Benefits
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off, including sick leave
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U paid education program for eligible full-time and part-time associates
- Performance-based bonus awards
- PTO and/or PPTO for vacation, sick leave, holidays, or other purposes
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
