(USA) Stocking 1 Coach
About The Position
The Stocking 1 Coach leads and develops associates while overseeing store operations and business performance in a designated store area. The role involves training and coaching teams, communicating expectations and company direction, supporting change initiatives, and ensuring associates have the guidance and development opportunities needed to meet staffing and business goals. The Coach models exceptional customer service and supports customer-service initiatives, resolves customer concerns, and leads improvements to the customer experience. The role is also responsible for reviewing profit and loss performance, supporting budgeting and expense control, overseeing merchandise presentation and inventory flow, and implementing plans to reduce shrink and achieve sales and profit goals. The position coordinates work with stakeholders, measures progress toward objectives, identifies improvement opportunities, and ensures compliance with company policies and procedures. It promotes a respectful and inclusive workplace, acts with integrity, serves customers and members, and strives for excellence through continuous improvement and learning. The position is based at the Walmart location at 500 Summit Blvd, Broomfield, Colorado.
Requirements
- At least 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
- Attend and successfully complete all job-required trainings and assessments.
- For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
- For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.
Responsibilities
- Lead, train, coach, and develop associates; provide feedback, mentoring, recognition, and clear expectations.
- Communicate and collaborate with associates at all levels about store operations, technology, merchandising, business initiatives, and company direction.
- Lead change efforts and provide guidance to implement business solutions.
- Model customer service standards and support customer-service initiatives and community outreach programs.
- Resolve customer needs, complaints, and issues; develop action plans to correct service deficiencies and improve the customer experience.
- Review profit and loss statements and assist with budgeting, forecasting, and expense control for the designated business area.
- Oversee merchandise presentation, seasonal transitions, inventory flow, and operational processes.
- Develop and implement plans to mitigate shrink and achieve sales and profit goals.
- Hire, train, mentor, and supervise associates; assign duties and support staffing and company growth needs.
- Coordinate job-related activities and assignments, maintain stakeholder relationships, and support plans that meet customer and business needs.
- Set and communicate goals, build accountability, measure progress, and identify and address improvement opportunities.
- Ensure compliance with company policies and procedures, and support the Open Door Policy and company mission, values, and ethics standards.
- Foster belonging, respect individual differences, build strong relationships, and support associates’ development and contributions.
- Promote continuous improvement, learning, and adoption of new technologies and skills.
Benefits
- Competitive pay and performance-based bonus awards.
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
- Live Better U: Walmart-paid education programs for eligible full-time and part-time associates, with tuition, books, and fees covered.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
