Stocking 1 Coach

Walmart • Durham, NC

3d • $65,000 - $100,000 • Onsite

About The Position

The Stocking 1 Coach leads and develops teams, supports store operations, and drives customer service and financial results in the designated store area. The role teaches, trains, and coaches associates; sets clear expectations; communicates company direction and business objectives; and supports change initiatives. The Coach models exceptional customer service and ensures customer concerns are resolved, while developing action plans and process improvements to maintain a high-quality customer experience.

The role reviews profit-and-loss performance, assists with budgeting and forecasting, controls expenses, and oversees merchandise presentation, seasonal transitions, inventory flow, and operational processes. The Coach works to mitigate shrink and achieve sales and profit goals. Responsibilities also include hiring, training, mentoring, assigning duties, recognizing associates, supporting staffing needs, and fostering a workplace where associates feel included and can develop.

The Stocking 1 Coach coordinates work with stakeholders, tracks goals and progress, addresses improvement opportunities, and demonstrates adaptability and continuous learning. The role ensures compliance with company policies, procedures, values, ethics, and integrity standards, and supports Walmart’s mission and its goal of becoming a regenerative company.

Requirements

• At least 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
• Successfully complete all job-required trainings and assessments.
• For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
• For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

• Lead, teach, train, and develop teams and associates through coaching, store tours, feedback, and communication about store operations, merchandising, technology, business initiatives, and company direction.
• Model and support exceptional customer service; resolve customer needs, complaints, and issues; implement action plans to address deficiencies; and lead process improvements.
• Drive the financial performance and sales of the designated store area by reviewing profit-and-loss statements, assisting with budgeting and forecasting, and controlling expenses.
• Oversee merchandise presentation, seasonal transitions, inventory flow, and operational processes; develop and implement plans to mitigate shrink and achieve sales and profit goals.
• Hire, train, mentor, and supervise associates; assign duties, set expectations, recognize contributions, and support staffing and associate development.
• Coordinate and oversee job-related activities and assignments, maintain relationships with stakeholders, communicate goals, measure progress, and address improvement opportunities.
• Promote a workplace culture of belonging, collaboration, accountability, learning, and continuous improvement.
• Ensure compliance with company policies and procedures and uphold company values, ethics, and integrity standards.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave; parental leave; family care leave; bereavement leave; jury duty; and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U tuition, books, and fees paid for eligible education programs.
• Performance-based bonus awards and annual or quarterly performance bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed