(USA) Stocking 1 Coach

Walmart • Springfield, MO

14d • $65,000 - $100,000 • Onsite

About The Position

The Stocking 1 Coach leads and develops teams, supports store operations, and drives the financial performance and sales of the designated store area. The role includes teaching, training, listening to associates, touring stores and providing feedback, communicating business objectives, and leading company change efforts. The Coach models customer service standards, resolves customer issues, supports community outreach, and leads process improvements to maintain a high-quality customer experience.

The role oversees budgeting, forecasting, expenses, merchandise presentation, seasonal transitions, inventory flow, operational processes, and shrink mitigation. It also includes hiring, training, mentoring, assigning duties, recognizing associates, setting expectations, and developing qualified associates. The Coach coordinates work with stakeholders, tracks progress toward goals, identifies improvement opportunities, and ensures compliance with company policies and standards.

The position is expected to model Walmart’s values and behavioral expectations: respect for individuals, collaboration, integrity, customer-first service, and striving for excellence through continuous improvement and learning. The position is based at the Walmart store at 3315 S Campbell Ave, Springfield, Missouri.

Requirements

• Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
• Successfully complete all job-required trainings and assessments.
• For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
• For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising five or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

• Lead and develop teams through training, active listening, store tours, feedback, and communication about store operations, business initiatives, merchandising, and company direction.
• Lead company change efforts and provide clear expectations and guidance to implement business solutions.
• Model exceptional customer service and support customer service initiatives, including community outreach programs.
• Ensure customer needs, complaints, and issues are resolved; develop action plans to correct deficiencies and improve the customer experience.
• Drive financial performance and sales in the designated store area by reviewing profit-and-loss statements and managing budgets, forecasts, and expenses.
• Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; implement plans to mitigate shrink and achieve sales and profit goals.
• Hire, train, mentor, supervise, and recognize associates; assign duties, set expectations, promote belonging, and develop staffing talent.
• Coordinate job-related activities and assignments, maintain stakeholder relationships, support plans and initiatives, communicate goals, measure progress, and address improvement opportunities.
• Ensure compliance with company policies and procedures and support the company mission, values, ethics, and Open Door Policy.
• Promote a respectful, inclusive, high-performing workplace and develop and retain talent.
• Use data, insights, and analysis to make decisions while balancing priorities and considering customers, associates, shareholders, suppliers, business partners, and communities.
• Encourage continuous improvement, learning, adoption of new technologies and skills, and adaptability through change.
• Support Walmart’s stated goal of becoming a regenerative company through positive impact, belonging, waste elimination, and local giving.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit for eligible full-time and part-time associates, covering tuition, books, and fees for qualifying programs.
• Performance-based bonus awards and annual or quarterly performance bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree