Stocker - Retail Stocker

SPECS FAMILY PARTNERS LTD•Kingwood, WV

About The Position

Stockers provide extraordinary shopping experiences by helping guests find stocked, in-date products. The role involves stocking and maintaining shelves, coolers, freezers, and deli cases; keeping sales and work areas clean and organized; maintaining carts, trash receptacles, restrooms, and register bags; and assisting guests with questions, purchases, and merchandise carry-outs. Stockers may also operate a cash register, help with inventory, and perform other projects as assigned by management. The position requires following company and OSHA safety regulations, management directives, and company standards for guest service and conduct. This position has no supervisory responsibilities. The role is physically demanding and routinely requires standing, walking, bending, reaching, climbing or balancing, and handling products. Employees must regularly lift or move up to 50 pounds, occasionally lift 100 pounds or more, and regularly push or pull 50 to 100 pounds or more, using proper techniques and tools. The work may involve exposure to outdoor weather conditions; noise is usually moderate. The company describes the work environment as fun and positive. Full-time work is typically 35 hours per week. Employees must be available for any shift on Friday or Saturday and for at least 80% of shifts each week. Scheduling varies with business needs, and attendance and timeliness are required. Employees must be over 21 under state law and maintain a valid TABC Beverage Sellers Permit; in some cases, a valid Food Handlers Permit is also required. The company pays for up to three hours spent taking the TABC course, while the $8 course cost is deducted from the employee's paycheck.

Requirements

Must be over 21 years of age under state law.
Must maintain a valid TABC Beverage Sellers Permit; a valid Food Handlers Permit may also be required in some cases.
Must be able to read, comprehend, and write simple instructions or memos and communicate with and understand coworkers and guests.
Must be able to perform basic arithmetic with whole numbers, fractions, and decimals, and calculate discounts and percentages.
Must use common-sense reasoning to follow written, oral, or diagrammed instructions.
Must be responsible, reliable, and committed to providing excellent guest service, with patience, friendliness, and an outgoing personality.
Must be a self-starter with a strong work ethic who completes assignments promptly and looks for the next task.
Must be able to stand, walk, bend, reach, climb or balance, and use arms, hands, and fingers to handle and lift products.
Must regularly lift or move up to 50 pounds, occasionally lift 100 pounds or more, and regularly push or pull 50 to 100 pounds or more, using proper techniques and tools.
Must have the required close and distance vision, depth perception, and ability to adjust focus.
Must attend work according to a management-set schedule, which may vary with business needs.
Full-time employees must be available for any shift on Friday or Saturday and at least 80% of shifts each week.

Nice To Haves

Retail stocking experience is preferred, though the company is willing to train.
A high school diploma or GED is preferred.
Bilingual skills are a plus.

Responsibilities

Know and demonstrate the company mission statement and core values, and maintain the uniform standard during working hours.
Greet guests with a friendly and helpful demeanor and prioritize guest service.
Empty shopping carts onto register lanes as needed.
Stock, face, and dust shelves; check products for expiration dates.
Stock beer and wine coolers, the coke box, freezer, and/or deli case.
Remove non-display cases and boxes from the sales floor, break down discarded boxes, and keep reusable boxes organized.
Clean broken items and spills promptly; mop when necessary and place wet-floor signs.
Sweep and mop floors, keep the parking lot free of refuse, and regularly gather shopping carts.
Empty indoor and outdoor trash receptacles as needed, clean and stock bathrooms, and keep register bags stocked.
Use proper lifting techniques and comply with company and OSHA safety regulations.
Load keg orders using a keg lift when available and seek assistance as needed.
Answer guest questions, provide information, and resolve complaints courteously when needed.
Suggest add-on items to guests.
Run a cash register when business needs require it.
Carry or dolly merchandise out at a guest's request; tips may be accepted but not requested.
Avoid coworker conversations when guests are present and avoid personal cell phone use on the sales floor.
Prepare assigned areas for inventory and assist with inventory when needed.
Carry out management directives, complete other assigned projects, and fulfill duties carefully and attentively.
Work cooperatively, manage time, prioritize tasks, and handle stress in a fast-paced environment.
Meet attendance and timeliness requirements and work the schedule set by management.