Stewarding - Steward

Valley View Casino & Hotel • Valley Center, CA

7d

About The Position

The Steward is responsible for efficiently and promptly cleaning china and glassware and ensuring dining venues have a continual supply of silverware and dishware. The role follows instructions and pre-established guidelines, uses good judgment, and works under immediate supervision. It requires limited experience and supports the smooth operation of food-service venues while upholding Valley View Casino & Hotel’s standards, mission, and vision.

The position includes maintaining a clean, sanitary, and safe work area; cleaning and stocking dishware, utensils, kitchen equipment, hoods, stoves, countertops, and display cases; and working with food-service colleagues to meet customer-service standards. The Steward must maintain positive guest relations, professional and ethical conduct, regular attendance, and compliance with company policies and departmental performance standards. A Tribal Gaming Agency license and successful completion of applicable auditions or skill testing and a drug screening test are required.

Requirements

• Ability to speak and understand English.
• Ability to read and interpret English-language safety rules, instructions, guidelines, operating and maintenance instructions, and policy and procedure manuals.
• Ability to understand and carry out a wide variety of written, oral, and diagrammatic instructions using common sense.
• Ability to define problems, collect data, establish facts, and draw valid conclusions to perform primary duties.
• Good judgment when providing information to guests.
• Ability to maintain positive guest relations.
• Maintain a consistent, regular attendance record.
• Conduct responsibilities in a professional and ethical manner.
• Apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Successfully pass applicable auditions or skill testing and a drug screening test.
• Wear black nonslip shoes and clear safety goggles while on duty.
• Meet the physical demands of the role, including frequent lifting or moving of up to 50 pounds and occasional lifting or moving of up to 100 pounds.
• Be flexible to work any and all shifts.

Nice To Haves

• High school diploma or GED equivalent.
• Ability to understand oral and verbal communication using Valley View Casino & Hotel communication tools, including radios, phones, and/or email.

Responsibilities

• Support and uphold Valley View Casino & Hotel’s Standards of Excellence, Mission, and Vision Statement.
• Maintain positive guest relations, resolve guest complaints, ensure guest satisfaction, and greet guests courteously with personalized service.
• Scrape, rack, stack, and wash dishware, glassware, silverware, cooking pots, pans, and utensils according to management standards.
• Keep the work area clean and sanitary and remove trash.
• Assist in maintaining health, safety, and sanitation standards.
• Clean and stock plates, silverware, pots, pans, and other utensils.
• Clean and sanitize kitchen equipment safely.
• Clean hoods, stoves, countertops, and display cases.
• Work as a team with Food Servers, Utilities, Cooks, Supervisors, and other pertinent Company Team Members to support a smooth and efficient operation and high customer-service standards.
• Perform other duties as assigned by the Steward Supervisor.
• Conduct responsibilities professionally and ethically and maintain consistent, regular attendance.
• Adhere to department-related performance standards, company policies, and procedures.

Benefits

• The company describes its benefits as supporting team members and their families and helping them reach lifetime goals, but does not specify individual benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed