Steward - Stewarding

Hard Rock Hotel & Casino Ottawa•Bristol, TN

1d•$14 - $19

About The Position

The Steward is responsible for stewarding and cleaning operations, ensuring restaurants have clean dishes and silverware according to business needs. The role supports food and beverage operations by preparing and maintaining food lines and self-service stations, transporting food, assisting with food preparation and dishwashing, maintaining beverage areas, and keeping assigned areas clean and sanitary. The Steward helps provide excellent guest service, follows department standards, maintains equipment, and communicates with the Chef and Director of Food & Beverage.

Requirements

Typically, at least one year of progressive experience in a Stewards’ Department; related education and experience may be interchangeable year for year.
Obtain and maintain all licenses and certifications required by federal, state, and Virginia Lottery regulations.
Successfully pass a background check and drug screening.
Be at least 18 years of age.
Work holidays and weekends, as well as flexible shifts.
Know pertinent federal, state, and local laws, codes, and regulations.
Know the operations of the Stewards’ Department.
Communicate clearly and concisely, orally and in writing.
Work varying shifts and schedules as needed.
Deliver programs that provide excellent service to internal and external guests.
Communicate effectively with employees at all levels and outside contacts.
Review and comprehend necessary documentation.
Inspect and maintain assigned areas.
Stock and retrieve supplies as needed.

Responsibilities

Help create a welcoming atmosphere that encourages guests to choose Hard Rock Casino Bristol for gaming entertainment, build and retain guest relations, and mentor team members in providing superior guest service.
Follow and maintain department objectives, standards, and guidelines.
Prepare and maintain food lines and self-service stations.
Transport food items from the kitchen to designated areas.
Assist with kitchen food preparation and dishwashing to maintain an adequate supply of dishes and utensils.
Maintain beverage areas with necessary beverages.
Complete setup duties on time.
Maintain the cleanliness and appearance of assigned areas and the kitchen.
Assist the main kitchen with preparing dishes as required.
Use proper transfer slips for items moving to and from the kitchen.
Load dinner plates, dessert plates, and bowls in designated areas.
Put away and rotate food storeroom orders.
Inspect equipment and ensure it is working and meets safety and cleanliness standards; authorize replacement parts for food department equipment.
Maintain open communication with the Chef and Director of Food & Beverage.
Attend and participate in meetings and complete assigned follow-up.
Perform work regularly and predictably.
Clean and sanitize work and public spaces.
Attend seminars when needed.
Perform other duties as assigned.