DEN Station Trainer - Cargo

Swissport International AG•Denver, CO

About The Position

The Station Trainer delivers classroom and on-the-job training, airline-specific training, signoffs, and performance evaluations for employees in their designated area of expertise. The role ensures company and customer service standards and policies are met while maintaining proficiency and certification in required operational functions. The trainer delivers airline practical and instructor-led training and monitors classroom, OJT, and coaching activities to meet Swissport and local requirements. The position also serves as an interim supervisor, directing new hires until they are released to work independently in Ground Handling operations. The expected pay rate is $28.00–$32.00 per hour. Full-time employees are offered health and wellness benefits, a 401(k) with company match, paid vacation, sick time, and company-paid holidays. The role may require travel to nearby stations and throughout the United States and Canada, up to 10%.

Requirements

At least 1 year of industry experience in airline Cargo operations.
High school diploma or equivalent; additional experience demonstrating the ability to resolve complex problems, maintain positive relationships with multiple stakeholders, and balance competing priorities may be considered.
Ability to travel up to 10% throughout the United States and Canada to support job responsibilities.
Ability to pass security clearance and possess a valid driver's license.
Strong communication skills and the ability to influence without authority toward a common goal.
Customer-service orientation.
Flexibility to work various shifts to accommodate training demands during off-peak hours.
Ability to work in a fast-paced, challenging, and changing environment.
Ability to create and deliver dynamic presentations, slide decks, and training materials.

Nice To Haves

Working knowledge of computer systems; Microsoft Office Suite is highly recommended.
Knowledge of adult learning processes, instructional design techniques, and evaluation methodologies.

Responsibilities

Deliver instructor-led, virtual instructor-led, e-learning, self-directed, and on-the-job training using relevant training materials.
Deliver and oversee Cargo operations classroom and OJT, including final assessments and signoffs as required.
Follow Swissport Corporate and NOAM Training policies and procedures, and operate equipment according to Swissport Safe Systems of Work or Standard Operating Procedures.
Monitor and promote best practices across the station.
Implement internal quality assurance activities, including operational audits.
Assess station training to ensure employees are competent and confident in their duties.
Maintain compliance levels across the station.
Communicate and build working relationships with subject matter experts to ensure training remains relevant.
Model best-practice behavior and procedures.
Provide objective feedback and coaching to improve others' performance and behavior.
Report training activity through recognized methods to ensure accurate tracking of training data.
Support nearby stations as needed.
Forecast and plan new-hire and recurrent training needs in coordination with Regional Training Managers, local HR, and Operations teams.
Deliver and facilitate initial and recurrent training in accordance with global and local standards.
Administer required examinations and reports for training programs to maintain compliance.
Assist with the new-hire tracking process to support a smooth transition into operations.
Assist with the on-the-job coaching program for designated areas or functions and provide tier-one support to local certified coaches.
Maintain currency in the operation.
Perform other duties as assigned.