Den Server

Treasure Bay LLC•Biloxi, MS

2d•Onsite

About The Position

This position is responsible for providing a great dining experience for every guest. The Server will ensure friendly, attentive, and timely service, maintaining a focus on the guest throughout their shift. Key duties include welcoming guests, informing them of specials, making recommendations, taking orders, delivering food and beverages, managing payments, and ensuring guest satisfaction.

Requirements

High school graduate or GED equivalent.
Must be able to speak, read, write, and understand the primary languages of the work location.
Knowledge of the sequence of service and buffet procedures, generally involving one year minimum, as a bus person.
Must be customer orientated.

Responsibilities

Full knowledge of all food and beverage offerings.
Ensure each guest has a great dining experience.
Provide friendly, attentive and timely service.
Maintain focus on the guest at all times during shift.
Assume 100% responsibility for the guest’s excellent dining experience.
Welcome and greet guests within 1 minute. Make all guests feel special and let them know you are there to take care of them.
Inform guests of the specials and any menu changes.
Make specific recommendations you genuinely feel your guest will enjoy. This includes beverages, appetizers, entrées and desserts. Up-sell. Suggestive Sell
Answer questions about our food, beverage and other casino functions or services that the guest may ask.
Take food and beverage orders from guests and properly enter them correctly into the point of sale system. If you feel something may be hard for the Cooks to understand, please contact them immediately. Follow up with cooks with any type of special instructions to ensure accuracy
Deliver food and beverages from kitchen and bar to guest in a timely manner. Pre-bus
Provide beverage refills and monitor guest’s needs to ensure they are satisfied with their meal. Respond promptly to any request. Pre-bus
Pre-bus tables in between courses. While pre-bussing, make sure you are asking specific questions to ensure your guests are having a great experience. “How did you enjoy the shrimp and crawfish pasta”
Perform side work during each shift as required.
Maintain a clean and stocked service and dining area.
Prepare final bill, present check to guest, accept payment, and properly process through the POS system. If a signature is required, please make sure that is done properly.
Return change quickly to the guest.
Be ready and willing to assist other servers when needed. Work as a team.
Thank guests for their visit and ask them to return again. It does not matter if they are your guest or not. Smile!!!
Notify Supervisor on duty any time a guest is not 100% satisfied.
Follow all Treasure Bay departmental safety and sanitation policies and procedures.
Maintain appearance standards as outlined by Treasure Bay.
Other duties required by management.