StateNet Solutions Consultant

RELX • Home based-Ohio, OH

4d • $53,900 - $89,800 • Remote

About The Position

As a StateNet Solutions Consultant, you will support customers and internal partners in understanding and effectively using StateNet, a specialized LexisNexis solution focused on U.S. legislative and regulatory content. The role combines customer service, product knowledge, training, and technical support to help customers get the most value from the solution.

You will work closely with sales and retention teams while maintaining a strong focus on customer experience. Success is primarily measured by customer satisfaction and the quality of the customer experience, rather than individual sales or retention quotas. The position is home-based in Ohio.

Requirements

• Experience in customer service, customer support, solutions consulting, product support, training, or a related customer-facing role.
• Strong customer-focused mindset with the ability to understand customer needs, answer questions, and provide clear and effective solutions.
• Strong verbal communication and presentation skills, with the ability to explain product features and technical or subject-matter concepts to different audiences.
• Ability to learn specialized products and translate product knowledge into practical guidance for customers and internal partners.
• Strong organizational skills and attention to detail, with the ability to manage multiple customer needs and priorities.
• Comfortable working with digital tools, learning platforms, presentations, and customer-support technology.
• Ability to work collaboratively with sales, retention, product, and other internal teams in a remote environment.

Nice To Haves

• Experience or familiarity with U.S. legislation, regulation, compliance, legal, government affairs, or related regulatory subject matter.
• Experience with Zendesk or another customer-service/ticketing platform; the StateNet team currently uses Zendesk for customer-service ticketing.
• Experience with Salesforce; the team is beginning to use the platform.
• Familiarity with Gong.
• Comfort using AI-enabled tools; previous AI experience is not required.

Responsibilities

• Provide customer-focused support and product guidance for StateNet, helping customers understand product capabilities and effectively use the solution.
• Partner with sales and retention teams to support customer needs, product adoption, and overall customer satisfaction.
• Prepare and deliver product training using established materials and approaches, adapting content as StateNet products and functionality evolve.
• Respond to customer questions and troubleshoot product or technical issues, escalating more complex matters when appropriate.
• Help customers and internal partners understand StateNet's legislative and regulatory content, product functionality, and relevant processes.
• Support the development and maintenance of accurate training materials, presentations, reference content, and other learning resources.
• Identify customer learning needs and knowledge gaps and provide appropriate training, guidance, or resources.
• Use customer feedback, service data, and other available information to identify opportunities to improve the customer experience.
• Contribute to continuous improvement initiatives and help identify ways to enhance training, support processes, and product education.
• Develop and maintain strong product and technical knowledge through ongoing learning, coaching, and collaboration with colleagues.

Benefits

• Comprehensive, multi-carrier medical, dental, and vision benefits.
• 401(k) with match and an Employee Share Purchase Plan.
• Wellness platform with incentives, Headspace app subscription, Employee Assistance, and time-off programs.
• Short- and long-term disability, life and accidental death insurance, critical illness, and hospital indemnity coverage.
• Family benefits, including bonding and family care leaves, adoption and surrogacy benefits.
• Health savings, health care, dependent care, and commuter spending accounts.
• Annual paid time off.
• Up to two days of paid leave each to participate in Employee Resource Groups and volunteer with a charity of choice.
• Shared parental leave, study assistance, and sabbaticals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed