Starlink Enterprise Account Lead (Aviation)

SpaceX • Woodinville, WA

6d

About The Position

The Starlink Enterprise Account Lead serves as the primary point of contact for one or more customer segments in the Aviation vertical, supporting enterprise customers from contract signature through onboarding, account management, successful activation, and fulfillment of contract terms. The role focuses on delivering excellent customer service, resolving issues efficiently, building customer relationships, and managing expectations.

The account lead collects and champions customer feedback to inform programmatic and technical development, and works to retain and grow Aviation accounts across hardware and service revenue. The role also owns account readiness and revenue forecasting, communicating requirements, schedules, and risks, while leading process and system improvements across cross-functional teams to improve execution, customer experience, and business scalability.

The position may require extended hours or weekends to support critical milestones or operations shifts, as well as travel to customer sites or meetings. Applicants must meet U.S. Government export-control eligibility requirements or be eligible to obtain the required authorizations.

Requirements

• Bachelor's degree, or a high school diploma/equivalency certificate and at least 2 years of professional experience.
• At least 2 years of consulting or project management experience.
• At least 1 year of experience in a customer-facing role.
• Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts.
• Must be willing and available to travel as needed to customer sites or meetings.
• Must be a U.S. citizen or national, U.S. lawful permanent resident, refugee, or asylee, or be eligible to obtain required U.S. Department of State authorizations.

Nice To Haves

• Bachelor's degree in engineering or business.
• Significant knowledge or experience in aviation, airlines, enterprise sales, finance, reseller, maritime, or satellite communications.
• Experience managing multiple projects and delivering under tight time and resource constraints.
• Excellent problem-solving and investigative skills, including the ability to look beyond apparent or readily available answers.
• Significant technical knowledge of Starlink or telecommunications in at least one key area, such as satellites, ground networks, or user terminals.
• Demonstrated ability to turn customer feedback into actionable improvements.
• Excellent written and verbal communication skills, including the ability to create and present professional presentations.
• Excellent empathy, active listening, and resiliency skills.
• Ability to read contract documents and identify requirements and deliverables.

Responsibilities

• Serve as the primary point of contact for one or more Aviation customer segments from contract signature onward, including onboarding, account management, and support for long-term retention and growth.
• Deliver excellent customer service to enterprise teams and Aviation customers, including efficient acknowledgement and resolution of issues.
• Build customer relationships to identify requirements and manage expectations.
• Collect, communicate, and champion customer feedback internally to influence programmatic and technical development.
• Retain and grow Aviation account value in hardware and service revenue.
• Own assigned accounts to realize forecasted revenue on or ahead of schedule, communicating readiness levels, requirements, schedules, and risks.
• Identify and lead implementation of process and system enhancements that improve cross-functional handoffs and execution, evolve the customer experience, or scale the business while balancing resources and headcount.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level